RemoteLeaf Logo
Log in Sign up

Senior Business Technology Support Analyst

1 month, 3 weeks ago
Philippines
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
Confluence JIRA PowerShell Python Tableau
Apply Now
Workato

Workato

Workato is the Enterprise Automation Platform that enables seamless integration and automation of workflows for both business and IT teams, utilizing AI-powered technology for efficient outcomes.

IT Services
251-1K
Founded 2013
$415M raised
View All Jobs 8

Description

  • Own and resolve complex technical issues across collaboration tools, endpoint management, SaaS platforms, and user access.
  • Manage the ticketing system and support workflows while meeting SLA, CSAT, and operational targets.
  • Analyze support trends to identify root causes, systemic issues, and process improvement opportunities.
  • Improve the user lifecycle process, including provisioning, deprovisioning, access audits, identity management, and automation.
  • Use enterprise solutions and automation platforms to streamline support operations and accelerate issue resolution.
  • Lead internal IT initiatives such as onboarding automation, SaaS rollouts, AI-enabled solutions, workflow optimization, and process redesign.
  • Create SOPs, process maps, and internal knowledge base content to strengthen documentation and knowledge sharing.
  • Deliver training and onboarding experiences that help employees adopt workplace technologies and AI capabilities.
  • Contribute to cross-functional efforts including audits, compliance, AI adoption, governance, and service improvement.

Requirements

  • 5+ years of experience in IT Support, Service Desk, or Business Technology roles in fast-paced, high-growth environments.
  • Advanced troubleshooting skills across hardware, software, identity systems, productivity platforms, and modern SaaS environments.
  • Experience administering Jira, Confluence, ServiceNow, and reporting tools such as Sigma or Tableau.
  • Experience with identity and access management, lifecycle automation, and user provisioning tools such as SCIM, Google Admin, and Okta Workflows.
  • Proven success managing IT projects from scoping and stakeholder alignment through implementation, documentation, and change management.
  • Experience with automation platforms such as Workato and scripting tools such as Google Apps Script, PowerShell, or Python.
  • Experience using enterprise AI tools such as ChatGPT Enterprise, Claude, or Gemini to improve support and productivity.
  • Familiarity with support dashboards, service metrics, and data-driven decision making.
  • Strong ownership, accountability, problem-solving, communication, organization, and cross-functional collaboration skills.
  • Comfort working in dynamic, fast-paced environments with a customer-first mindset.

Benefits

  • Flexible, trust-oriented work culture with strong ownership.
  • Vibrant and dynamic work environment.
  • Benefits that support work-life balance and self-care.
  • Recognized as a top remote-friendly company.
  • Opportunity to work at a high-growth company trusted by many Fortune 500 enterprises.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Twist Bioscience

Bioinformatics Application Scientist, NGS

Twist Bioscience 251-1K Pharmaceuticals

Twist is seeking a customer-facing Technical Application Scientist to support customers and Sales with custom NGS target-enrichment panels, bioinformatics analysis, and market development.

United States Full-time Senior Solutions Engineer Technical Support Engineer
$154k-$180k
Linux
1 hour, 11 minutes ago
OPSWAT

L3 Technical Support Engineer

OPSWAT 251-1K Internet Software & Services

OPSWAT is hiring a Technical Support Engineer for its OESIS Framework team to resolve customer issues, deliver implementation services, and help organizations optimize critical infrastructure cybersecurity environments.

Remote
Full-time Senior Technical Support Engineer
Bash Cybersecurity Linux macOS Network Security PowerShell Python Windows Server
1 hour, 56 minutes ago
Versapay

Senior Technical Support Specialist

Versapay 51-250 Capital Markets

Versapay is hiring a Senior Technical Support Specialist to provide advanced functional and technical support for customers using ERP integrations, payment processing, and accounting workflows.

United States Full-time Senior Technical Support Engineer
$75k-$85k
JIRA NetSuite REST API Salesforce SQL
2 hours, 11 minutes ago
Versapay

Senior Technical Support Specialist

Versapay 51-250 Capital Markets

Versapay is seeking a Senior Technical Support Specialist to provide advanced support for ERP integrations, payment processing, and accounting workflows while helping customers resolve complex business and technical issues.

Canada Full-time Senior Technical Support Engineer
$59k-$67k
JIRA NetSuite REST API Salesforce SQL
2 hours, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers