Embedded Customer Success Manager

5 hours, 11 minutes ago
Mid Level
Customer and Technical Support
Workato

Workato

Workato is the Enterprise Automation Platform that enables seamless integration and automation of workflows for both business and IT teams, utilizing AI-powered technology for efficient outcomes.

IT Services
251-1K
Founded 2013
$415M raised

Description

  • Guide customers through the full journey of developing, selling, deploying, and growing their integration products.
  • Understand executive sponsors’ goals and how they measure success.
  • Help customers design and build the right technical solution.
  • Ensure customer teams are fully enabled on the platform.
  • Develop and maintain strong relationships with executive sponsors, champions, and other stakeholders.
  • Support customers in creating business plans, go-to-market strategies, and adoption plans.
  • Manage the book of business to support net revenue retention and other key business metrics.
  • Provide guidance on business strategy and technical solution design.
  • Help customers monetize their Workato integrations.

Requirements

  • 3+ years of experience in product management, consulting, or customer success.
  • Experience with successful product development, launch, and growth.
  • Background in business planning process development and evolution.
  • Experience developing or executing sales enablement strategies.
  • Strong background in designing and implementing technical solutions.
  • Good understanding of the software development lifecycle.
  • Track record of delivering ambitious renewal rates, consumption goals, and other key company objectives.
  • BS/BA or equivalent education.
  • Awareness of how to create compelling pricing strategies.
  • Familiarity with developing marketing plans.
  • Excellent problem-solving and troubleshooting skills.
  • Escalation management experience.
  • Experience developing adoption plans.

Benefits

  • Flexible, trust-oriented culture with full ownership of your role.
  • Focus on balancing productivity with self-care.
  • Vibrant and dynamic work environment.
  • Remote-friendly culture recognized by Quartz as #1 best company for remote workers.
  • Opportunity to join a fast-growing, well-recognized company trusted by Fortune 500 customers.

Interested in this position?

Apply directly on the company website

Apply Now

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