RemoteLeaf Logo
Log in Sign up

Resident Experience Coordinator -

1 month ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
CRM
Apply Now
Workana

Workana

Workana: Leading Latam's freelance marketplace, connecting top talent with innovative projects for remote and freelance work.

Internet Software & Services
1K-5K
Founded 2012
$3M raised
View All Jobs 85

Description

  • Call new resident inquiries promptly and warmly.
  • Make follow-up calls on the day of move-in, the day after, a few days after, and one week after move-in.
  • Conduct quarterly check-in calls with current residents.
  • Contact residents during the move-out process.
  • Ask satisfied residents for referrals.
  • Gather feedback on onboarding, move-in, and overall satisfaction.
  • Document all conversations clearly and accurately in the company’s systems.
  • Escalate resident concerns or issues quickly to the appropriate team member.
  • Identify recurring feedback and friction points to improve the resident experience.

Requirements

  • Extremely friendly, warm, and professional demeanor.
  • Excellent spoken and written English.
  • Strong phone presence with the ability to build trust quickly.
  • Highly organized and detail-oriented.
  • Reliable and consistent follow-through.
  • Calm, empathetic, and a good listener.
  • Comfortable asking for feedback and referrals.
  • Tech-savvy and able to keep accurate notes in a CRM or communication system.
  • Proactive in spotting problems early.
  • Experience in customer-facing or resident-facing roles is a strong plus.
  • Preferred experience in customer service, client success, hospitality, property management, tenant communication, leasing support, or virtual assistant/remote support roles.

Benefits

  • Opportunity to make a direct impact on resident experience and brand reputation.
  • Help people feel at home during an important life transition.
  • Be part of a growing company with clear standards and purpose.
  • Meaningful ownership rather than just random tasks.
  • Opportunity to help shape the voice and experience of the brand.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Creditstar Group

Danish-Speaking Customer Success Specialist.

Creditstar Group 51-250 Banks

Creditstar Group is hiring a Danish-Speaking Customer Success Specialist to support DK customers with customer service, loan administration, and compliance in its fast-growing international fintech operation.

Norway Poland Spain Sweden Estonia Finland Full-time Junior Customer Success
$3k-$3k
15 hours, 41 minutes ago
Libra Solutions

Case Coordinator

Libra Solutions 51-250 Specialized Consumer Services

Libra Solutions is hiring a remote-in-Arizona Case Coordination Representative to manage personal injury case coordination and funding decisions while supporting attorneys, medical providers, and clients.

United States Full-time Junior Customer Success Project Coordinator
15 hours, 41 minutes ago
Salvo Health

Licensed Clinical Social Worker, Remote

Salvo Health 11-50 Health Care Providers & Services

Salvo Health is hiring an experienced LCSW/LICSW to provide virtual psychosocial support and care coordination for patients with chronic gut health and metabolic conditions.

United States Full-time Junior Customer Success
15 hours, 41 minutes ago
Insider

Solution Architect - US

Insider Internet Software & Services

Insider One is hiring a Solution Architect to support partner onboarding and technical implementation for its marketing and customer engagement platform.

United States Full-time Senior Customer Success Solutions Architect
CSS HTML JavaScript jQuery REST API XML
15 hours, 56 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers