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Resident Experience Coordinator -

1 week, 1 day ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
CRM
Apply Now
Workana

Workana

Workana: Leading Latam's freelance marketplace, connecting top talent with innovative projects for remote and freelance work.

Internet Software & Services
1K-5K
Founded 2012
$3M raised
View All Jobs 71

Description

  • Call new resident inquiries promptly and warmly.
  • Make follow-up calls on the day of move-in, the day after, a few days after, and one week after move-in.
  • Conduct quarterly check-in calls with current residents.
  • Contact residents during the move-out process.
  • Ask satisfied residents for referrals.
  • Gather feedback on onboarding, move-in, and overall satisfaction.
  • Document all conversations clearly and accurately in the company’s systems.
  • Escalate resident concerns or issues quickly to the appropriate team member.
  • Identify recurring feedback and friction points to improve the resident experience.

Requirements

  • Extremely friendly, warm, and professional demeanor.
  • Excellent spoken and written English.
  • Strong phone presence with the ability to build trust quickly.
  • Highly organized and detail-oriented.
  • Reliable and consistent follow-through.
  • Calm, empathetic, and a good listener.
  • Comfortable asking for feedback and referrals.
  • Tech-savvy and able to keep accurate notes in a CRM or communication system.
  • Proactive in spotting problems early.
  • Experience in customer-facing or resident-facing roles is a strong plus.
  • Preferred experience in customer service, client success, hospitality, property management, tenant communication, leasing support, or virtual assistant/remote support roles.

Benefits

  • Opportunity to make a direct impact on resident experience and brand reputation.
  • Help people feel at home during an important life transition.
  • Be part of a growing company with clear standards and purpose.
  • Meaningful ownership rather than just random tasks.
  • Opportunity to help shape the voice and experience of the brand.

Interested in this position?

Apply directly on the company website

Apply Now

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