Virtual Assistant - Customer Service

3 months, 3 weeks ago
Full-time
Junior
Customer and Technical Support
Workable

Workable

Workable is the top recruiting software trusted by 5000+ companies to streamline hiring processes and make the right choice faster.

Internet Software & Services
251-1K
Founded 2012
$84M raised

Description

  • Respond to customer inquiries via phone, email, chat, and SMS.
  • Resolve customer concerns and provide solutions.
  • Escalate complex issues when necessary.
  • Maintain accurate customer records in CRM systems.
  • Follow up with customers as needed.
  • Assist with order tracking, account updates, and general support requests.
  • Ensure a positive customer experience throughout all interactions.

Requirements

  • Fluent English, both written and spoken.
  • Previous customer service experience.
  • Experience in remote customer support.
  • Experience with phone-based support.
  • Experience with ticketing systems.
  • Strong communication and problem-solving skills.
  • Ability to handle difficult conversations professionally.
  • Experience using CRM systems.
  • Strong attention to detail.

Benefits

  • Work from home.
  • Payment in dollars per working hour for a 40-hour week.
  • Starting salary of USD $1,200/month, increasing to USD $1,500/month after the first 90 days based on performance.
  • A workplace that values its people.
  • Professional development opportunities to grow your career.
  • Supportive team environment that values your input and achievements.
  • $50 referral bonus for each candidate you refer who is hired by one of the company's clients.

Interested in this position?

Apply directly on the company website

Apply Now

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