Customer Service Advisor - Nights

38 minutes ago
Full-time
Mid Level
Customer and Technical Support
Capital on Tap

Capital on Tap

Capital on Tap offers small business owners a credit card with up to £250,000 in funding, 1% cashback on all transactions, and no annual fees. Simplifying business funding and spending with 24/7 support.

Diversified Financial Services
251-1K
Founded 2012
$1440M raised

Description

  • Provide professional customer support via phone, email, and live chat.
  • Own customer cases from start to finish and resolve issues efficiently.
  • Understand customer concerns and provide fair, practical solutions.
  • Maintain up-to-date knowledge of products and policies to give accurate guidance.
  • Identify improvements to FAQs, processes, and the overall customer experience.
  • Recognize customers requiring additional support and ensure they receive appropriate help.

Requirements

  • Strong customer service experience in a contact centre environment.
  • Excellent verbal and written communication skills.
  • Sound judgement when handling complex or sensitive enquiries.
  • Ability to manage high request volumes while maintaining accuracy and quality.
  • Proactive approach to resolving issues at the first point of contact.
  • Empathetic, curious, and genuinely committed to helping people.
  • Located in the UK with the right to work in the UK.
  • Quiet, secure home workspace with reliable high-speed internet.
  • Comfortable working a 4-on, 4-off rotation with 11-hour overnight shifts.
  • Strong self-management skills and confidence using multiple systems simultaneously.

Benefits

  • Starting salary of £29,500.
  • UK-based remote working with required equipment provided.
  • 28 days’ holiday plus bank holidays.
  • Private healthcare, including dental and optician services, plus worldwide travel insurance.
  • Pension scheme with up to 7% employer matching.
  • Annual learning and wellbeing budget.
  • Enhanced parental leave and six free therapy sessions per year.
  • Anniversary rewards, including a fully paid four-week sabbatical.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Virtual Community & UGC Support Specialist

Tripadvisor 1K-5K Consumer Services

Cruise Critic, part of Tripadvisor Group, is seeking a remote Community Support professional to manage user-generated content, support its online cruise community, and improve member experiences.

Figma Tableau
8 minutes ago

Regional Customer Support Specialist

Natera 1K-5K Pharmaceuticals

Natera is hiring a remote Regional Customer Support Specialist (Territory Manager) to support medical professionals, patients, sales representatives, and internal teams by ensuring accurate orders, resolving issues, and delivering timely oncology test results.

HIPAA
1 day ago

Part-Time Remote Client Care Representative

Remote financial-services representative who speaks with warm leads, matches clients with protection options, and builds a serviced client portfolio through a structured training system.

1 day ago

Lead, Tax Resolution Specialist III

Patriot Software 51-250 Professional Services

Patriot Software is hiring a remote Lead, Tax Resolution Specialist III to resolve payroll tax issues for customers while leading and developing its Tax Resolution and Tax Settings teams.

1 day ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers