Client Support Specialist

51 minutes ago
Full-time
Junior
Customer and Technical Support
roo.vet

roo.vet

Roo.vet is a pioneering veterinary relief platform that unites freelance vets and techs with hospitals, enabling financial freedom and work-life balance. Transforming the animal healthcare workplace by empowering skilled professionals nationwide.

Health Care Providers & Services
11-50

Description

  • Respond to customer inquiries through email, LiveChat, phone, and other support channels.
  • Troubleshoot and resolve first-line issues for hospital, veterinarian, and technician users.
  • Coordinate escalated issues with regional business development, account management, and other teams.
  • Facilitate and help manage potential call-outs using established processes.
  • Document recurring scenarios and share key learnings with the support team.
  • Maintain HubSpot records of client communications and support tickets.
  • Coordinate with Finance, data, and other departments on shifts, payment reconciliation, and related issues.
  • Generate reports as needed.

Requirements

  • 2+ years of client or customer support experience, ideally in an early-stage startup.
  • Veterinary technician or animal healthcare industry experience preferred.
  • Experience with customer support tools and software.
  • Excellent communication and organizational skills.
  • Proactive, accurate, and organized in internal and external communications.
  • Ability to complete tasks efficiently and accurately.
  • Flexibility and agility to pivot quickly.
  • Interest in improving processes and communications.
  • Availability for early morning, early evening, and rotating weekend support hours in Central time.
  • Remote-first work; San Francisco-based employees work in a hybrid arrangement.

Benefits

  • Tiered compensation ranging from $18–$28 USD per hour depending on location, skills, and experience.
  • Home office, continuing education, and monthly wellness stipends.
  • Comprehensive health benefits, including a base medical plan covered at 100%.
  • 401(k) plan.
  • Unlimited paid time off.
  • Paid maternity, paternity, and reproductive care leave.
  • Birthday and work anniversary gifts.
  • Opportunities for domestic travel and regional team-building events.
  • Accelerated growth and learning opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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