Virtual Community & UGC Support Specialist

44 minutes ago
Full-time
Junior
Customer and Technical Support
Tripadvisor

Tripadvisor

Tripadvisor is the world's largest travel guidance platform, offering over a billion reviews and recommendations for hotels, attractions, restaurants, and more. Travelers rely on Tripadvisor to plan their trips, find savings on accommodations, book exp...

Consumer Services
1K-5K
Founded 2000

Description

  • Review and publish user-generated content according to review publication standards.
  • Report on Cruisers’ Choice Awards compliance, user sentiment, and content trends.
  • Monitor and respond to Community and Feedback inboxes regarding message boards, site features, and products.
  • Monitor forum software alerts, troubleshoot issues, identify root causes, and escalate bugs when necessary.
  • Support Community Leader Volunteers and contribute to community projects.
  • Identify user needs, recurring questions, complaints, and trends from member feedback.
  • Perform quality assurance tasks to maintain a high-quality audience experience.

Requirements

  • At least 2 years of community management and user-generated content experience, preferably for a consumer-facing website.
  • Excellent interpersonal, customer service, and communication skills, with patience and a genuine interest in helping users.
  • Ability to work independently, take ownership, and use sound judgment aligned with brand integrity and community guidelines.
  • Proficiency with Google Workspace, internet browsers, mobile operating systems, web-based tools, and databases.
  • Experience with community software platforms and tools such as Slack.
  • Strong English grammar, punctuation, spelling, proofreading, verbal communication, organization, and prioritization skills.
  • Tact, diplomacy, confidentiality, and the ability to work effectively as part of a team.
  • Passion for travel, cruises, and online communities.
  • Willingness to learn Figma, Miro, Adobe, and Tableau.

Benefits

  • Remote-friendly work with flexible scheduling and optional office collaboration.
  • Salary range of $50,000–$60,000.
  • Health benefits with competitive premiums.
  • Annual lifestyle benefit for travel, wellness, or personal expenses.
  • Travel discounts and other employee travel perks.
  • Annual tuition assistance for qualifying programs.
  • Charitable donation matching and an employee assistance program.
  • Generous employee referral rewards.

Interested in this position?

Apply directly on the company website

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