Customer Service Advisor - Midnights Team

1 hour, 1 minute ago
Full-time
Mid Level
Customer and Technical Support
Capital on Tap

Capital on Tap

Capital on Tap offers small business owners a credit card with up to £250,000 in funding, 1% cashback on all transactions, and no annual fees. Simplifying business funding and spending with 24/7 support.

Diversified Financial Services
251-1K
Founded 2012
$1440M raised

Description

  • Provide professional customer support by phone, email, and live chat.
  • Own customer cases from initial contact through resolution.
  • Understand customer concerns and deliver fair, practical solutions.
  • Maintain up-to-date knowledge of products and policies.
  • Identify opportunities to improve FAQs, processes, and the customer experience.
  • Recognise customers requiring additional support and ensure they receive appropriate help.

Requirements

  • Strong customer service experience, ideally in a call centre or financial services environment.
  • Strong verbal and written communication skills.
  • Sound judgement when handling complex or sensitive enquiries.
  • Ability to manage high request volumes while maintaining accuracy and quality.
  • Proactive approach focused on first-contact resolution.
  • Empathetic, curious attitude and genuine interest in helping people.
  • Ability to work independently and contribute effectively in a fast-paced team.
  • Availability for Monday-to-Friday shifts: 12:30pm–9:00pm one week and 3:30pm–12:00am the next.

Benefits

  • £28,500 salary.
  • UK-remote working arrangement.
  • Private healthcare, including dental and optical cover, plus worldwide travel insurance.
  • 28 days’ holiday plus bank holidays.
  • Pension salary-sacrifice scheme with up to 7% employer matching.
  • Annual learning and wellbeing budget.
  • Enhanced parental leave and six free therapy sessions per year.
  • Anniversary rewards, including paid sabbatical options.

Interested in this position?

Apply directly on the company website

Apply Now

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