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Security Analyst Support Intern

1 month, 2 weeks ago
United States
Internship
Entry Level
Customer Support
Cybersecurity
FTP GitHub Network Security SEO WordPress
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Wordfence

Wordfence

Wordfence provides top-notch WordPress security with free and premium options, offering essential tools to protect websites from hacks and malware.

Internet Software & Services
11-50
View All Jobs

Description

  • Collaborate with the Customer Support team to troubleshoot and resolve customer issues related to the Wordfence plugin.
  • Participate in weekly meetings with the core Wordfence, Customer Support, and Care and Response teams.
  • Work with the Marketing team to gain insight into marketing strategy and SEO principles.
  • Support the Quality Assurance team by testing the Wordfence plugin and website improvements.
  • Support the Threat Intelligence team by researching plugin vulnerabilities and identifying exploits.
  • Complete independent study and earn the Security+ certification during the internship.
  • Communicate clearly with stakeholders and follow tasks through to completion with strong attention to detail.

Requirements

  • Currently enrolled in an undergraduate degree program in Computer Science, Information Security, or a related field.
  • Basic understanding of web technologies and security concepts.
  • Strong interest in pursuing a career in information security.
  • Ability to work collaboratively in a team environment.
  • Strong attention to detail and commitment to delivering high-quality work.
  • Eligible to work in the United States without immigration assistance and currently living in the US.
  • Completion of Security+ certification during the internship.
  • Familiarity with WordPress CMS, plugins, and themes (preferred).
  • Familiarity with website hosting tools such as cPanel and FTP (preferred).
  • Basic knowledge of network security principles and technologies (preferred).
  • Experience with customer support or customer-facing roles (preferred).
  • Basic understanding of QA processes and methodologies (preferred).
  • Strong analytical and problem-solving skills (preferred).
  • Excellent verbal and written communication skills (preferred).
  • Ability to commit to a 1–2 week trial period with a minimum of 10 hours per week.

Benefits

  • 12-week internship with an hourly rate of $25 per hour.
  • Hourly rate increases to $30 per hour upon completion of the Security+ certification.
  • Eligible for paid company holidays.
  • Eligible for overtime pay.
  • 401(k) with a 4% Safe Harbor company match that is 100% vested immediately.
  • Fully remote work environment with team communication via Slack.
  • Paid trial period for the initial 1–2 week evaluation period.

Interested in this position?

Apply directly on the company website

Apply Now

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