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Technical Account Manager (West)

12 hours, 57 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
AWS Azure CI/CD CRM Docker GCP Kubernetes Linux
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 70

Description

  • Plan and execute customer adoption strategies for the Wiz platform.
  • Serve as the primary technical contact for a book of customers and resolve issues via email, meetings, Slack, and support tickets.
  • Guide customers through deployment, configuration, and operationalization using cloud security best practices.
  • Develop customer success plans with measurable goals aligned to security and compliance objectives.
  • Drive customers toward full adoption, value realization, and satisfaction throughout the Wiz lifecycle.
  • Assist customers in project managing adoption and operationalization across business units and stakeholders.
  • Identify, document, and help resolve people, process, and technology blockers to adoption.
  • Track customer progress, risks, and business outcomes, and communicate results in QBRs and executive briefings.
  • Capture feature requests and adoption blockers and communicate customer needs to Product and Engineering.
  • Manage a book of up to 15 customers and support renewal and expansion efforts with sales and renewals teams.
  • Develop documentation, mentor associate TAMs, and help improve TAM processes across GTM teams.

Requirements

  • 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product.
  • Experience in roles such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, or Architect.
  • B.S. in Computer Science, Engineering, or a similar field, or equivalent experience.
  • Strong understanding of cloud services and the architecture of at least one cloud service provider (AWS, GCP, Azure, or OCI).
  • Preferred: CSP certification such as Certified Solutions Architect or Certified DevOps Engineer.
  • Familiarity with cloud-security best practices, common threat models, and CNAPP use cases.
  • Preferred: security certification or experience helping organizations address cloud-security challenges.
  • Familiarity with container technologies such as Docker and Kubernetes, including related security considerations.
  • Familiarity with DevOps technologies including CI/CD, Infrastructure as Code (IaC), and version control systems.
  • Familiarity with Linux and Windows operating system concepts and runtime sensing.
  • Proven track record of managing a book of business with 5-10+ customers.
  • Proven track record of building relationships with enterprise clients, driving outcomes, and exceeding performance targets.
  • Ability to work across multiple communication channels, including Slack, email, and support tickets.
  • Ability to use data and systems such as CRM and log analysis tools to monitor customer health and trends.
  • Applicants must have the legal right to work in the country where the position is based without visa sponsorship.

Benefits

  • US base salary range of $136,000-$151,200 USD.
  • Role may include incentive compensation.
  • Medical, dental, and vision insurance.
  • Home office setup reimbursement.
  • Flexible spending accounts.
  • Monthly connectivity reimbursement.
  • Employee Assistance Program (EAP).
  • Short- and long-term disability insurance, life insurance, and accident insurance.
  • 401(k) retirement savings plan with employer match.
  • Flexible paid time off plus 11 paid holidays.
  • Paid leave programs including parental, pregnancy health, medical, and bereavement leave.

Interested in this position?

Apply directly on the company website

Apply Now

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