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Technical Account Manager

3 weeks, 6 days ago
United Kingdom
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
Docker Kubernetes
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 80

Description

  • Provide expert guidance on deployment, operational best practices, and establishing a Wiz Center of Excellence.
  • Serve as the primary technical liaison for customer questions and escalations, coordinating with Support, Product Management, Engineering, and Sales.
  • Lead workshops that help customers maximize the value of the Wiz platform.
  • Build trusted advisor relationships with stakeholders from practitioners to C-level leaders to increase adoption, retention, and satisfaction.
  • Develop customer Success Plans with critical goals and key performance indicators, and support customers in achieving them.
  • Measure and report on customer progress against key performance indicators internally and externally.
  • Identify and resolve technical issues to maintain high customer satisfaction.
  • Collaborate with Engineering and Support to resolve escalations quickly and efficiently.
  • Advocate for customer needs across internal departments and share insights on new Wiz features.
  • Program manage account escalations, support renewals, and identify expansion opportunities across customer organizations.
  • Maintain current functional and technical knowledge of the Wiz platform and stay informed on emerging cloud security threats.

Requirements

  • 3+ years of experience in a technical customer-facing role such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer.
  • Strong understanding of cloud services, cloud architectures, and security best practices.
  • CSP-level certifications such as Certified Solutions Architect or Certified DevOps Engineer preferred.
  • Familiarity with container technologies such as Docker and Kubernetes and their security considerations.
  • Strong problem-solving skills with the ability to troubleshoot complex technical issues and drive resolution.
  • Proven ability to build and maintain relationships with enterprise clients and exceed performance targets.
  • Excellent communication and interpersonal skills across all organizational levels.
  • B.S. in Computer Science, Engineering, or a similar field, or equivalent experience.
  • Legal right to work in the country where the position is based, without visa sponsorship.

Interested in this position?

Apply directly on the company website

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