Senior Forward Deployed Engineer

4 weeks, 1 day ago
Full-time
Senior
Customer and Technical Support
AssemblyAI

AssemblyAI

AssemblyAI is a leading provider of AI models for transcribing and understanding speech. Their Speech AI models offer accurate speech-to-text conversion, speaker detection, sentiment analysis, and more, enabling users to extract valuable insights from ...

Media
51-250
Founded 2017
$63M raised

Description

  • Serve as the primary point of contact for customers throughout their journey with AssemblyAI.
  • Onboard new customers and help them realize their product vision with voice AI.
  • Evaluate customer use cases and identify opportunities to integrate voice AI into product roadmaps.
  • Manage a portfolio of technical customers through mostly asynchronous communication and timely support.
  • Lead commercial and project meetings to demonstrate the value of AssemblyAI’s voice AI capabilities.
  • Drive growth in API usage across different product offerings and end-customer use cases.
  • Build strong customer relationships to support long-term success on the platform.
  • Act as a customer advocate and thought leader by providing feedback that influences the product roadmap.
  • Collaborate with Sales, Support, Engineering, Research, and Product to improve the customer experience.
  • Create detailed execution plans to address customer needs and unblock technical issues.

Requirements

  • 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
  • Preferred experience with SQL, Python, React, and web development frameworks.
  • Familiarity with AI/ML tools is a strong plus.
  • Passion for AI technology and applying it to real-world customer challenges.
  • Ability to proactively identify voice AI integration opportunities and create detailed execution plans.
  • Willingness to wear many hats across software engineering, product, account management, and support.
  • Strong problem-solving skills and a customer-first mindset.
  • Ability to operate with high energy, context switch frequently, and manage multiple projects simultaneously.
  • Experience working with customers in a technical, externally facing role is implied by the position.
  • Located in the United States for the listed salary range; compensation may differ for candidates outside the U.S.

Benefits

  • Salary range of $140,000 - $240,000 OTE.
  • Competitive equity grants.
  • 100% employer-paid benefits.
  • Fully remote work flexibility.
  • 401(k) match up to 4% for U.S.-based full-time team members.
  • Pay equity and internal equity considerations in compensation decisions.

Interested in this position?

Apply directly on the company website

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