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Technical Account Manager (Central)

5 months ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
AWS Azure CI/CD CRM Docker GCP Kubernetes Linux
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Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 29

Description

  • Serve as a trusted technical advisor throughout the customer journey with Wiz.
  • Guide customers through deployment, configuration, and operationalization using best practices.
  • Act as the primary technical contact for a book of customers across email, meetings, Slack, and support tickets.
  • Help customers build success plans with measurable goals aligned to security and compliance objectives.
  • Drive customer adoption, value realization, and satisfaction across Cloud, Code, and Runtime security use cases.
  • Project manage adoption and operationalization goals across business units and stakeholders.
  • Resolve customer blockers by coordinating with internal and external teams on people, process, and technology issues.
  • Track customer business goals, health, risks, and renewal/expansion opportunities.
  • Report progress and outcomes through QBRs and executive briefings.
  • Capture feature requests and adoption blockers and relay customer needs to Product and Engineering.

Requirements

  • 5-8+ years of experience in technical customer-facing roles supporting a cloud or cloud-security product.
  • Experience in roles such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, or Architect.
  • B.S. in Computer Science, Engineering, or a similar field, or equivalent experience.
  • Strong understanding of cloud services and architecture for at least one CSP such as AWS, GCP, Azure, or OCI.
  • Preferred: CSP certification such as Certified Solutions Architect or Certified DevOps Engineer.
  • Familiarity with cloud-security best practices, threat models, and CNAPP use cases.
  • Preferred: security certification or experience helping organizations solve cloud-security challenges.
  • Familiarity with container technologies such as Docker and Kubernetes and their security considerations.
  • Familiarity with DevOps technologies including CI/CD, Infrastructure as Code, and version control systems.
  • Familiarity with Linux and Windows operating system concepts and runtime sensing.
  • Proven track record managing a book of business with 5-10+ customers.
  • Proven track record building relationships with enterprise clients, driving outcomes, and exceeding performance targets.
  • Ability to work across multiple communication channels, including Slack, email, and support tickets.
  • Ability to use data and systems such as CRM and log analysis tools to monitor health and identify trends.
  • Legal right to work in the country where the position is based, without visa sponsorship.

Benefits

  • Annual base salary range of $136,000 to $151,200 USD.
  • Role may include incentive compensation.
  • Medical, dental, and vision insurance.
  • Home office setup reimbursement.
  • Flexible spending accounts and monthly connectivity reimbursement.
  • Employee Assistance Program (EAP).
  • Short- and long-term disability insurance, life and accident insurance, and 401(k) with employer match.
  • Flexible paid time off plus 11 paid holidays.
  • Paid leave programs including parental, pregnancy health, medical, and bereavement leave.

Interested in this position?

Apply directly on the company website

Apply Now

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