Senior Customer Success Manager (French Speaker)

1 month, 2 weeks ago
Full-time
Senior
Customer and Technical Support
Sitetracker

Sitetracker

Sitetracker provides a comprehensive platform for managing high-volume distributed projects, enabling real-time collaboration, automated reporting, and accurate forecasting to streamline the deployment of infrastructure projects.

Diversified Telecommunication Services
251-1K
Founded 2013
$183M raised

Description

  • Own and manage a portfolio of Enterprise, Strategic, and Regional accounts across the French and Benelux region.
  • Create, maintain, and execute account plans and success plans that articulate ROI and Sitetracker’s business value.
  • Build trusted relationships with senior customer leadership, including business sponsors, economic buyers, and executive stakeholders.
  • Conduct strategic business discussions, negotiations, and customer value conversations in French.
  • Proactively assess customer challenges and develop mitigation plans to prevent churn and improve customer experience.
  • Partner cross-functionally to resolve customer issues and reinforce Customer Success processes internally.
  • Drive renewals, including six-figure contracts and ideally seven-figure contracts, with a focus on early and multi-year renewals.
  • Identify quick wins to improve adoption, satisfaction, retention, and overall customer outcomes.
  • Create success stories and collaborate with Marketing to publish customer case studies and endorsements.
  • Champion customer needs internally and help shape Customer Success practices in the region.

Requirements

  • Fluent or business-level French language ability.
  • Experience managing a high-touch Customer Success portfolio across Enterprise, Strategic, and Regional accounts.
  • Proven ability to create and execute account plans and success plans.
  • Experience driving renewals of six-figure contracts; seven-figure renewal experience is preferred.
  • Ability to work with senior stakeholders and manage relationships at multiple levels of an organization.
  • Experience with contract lifecycle management and long-term account strategy.
  • Background in technically focused roles such as pre-sales, solutions/sales engineering, or implementations is preferred.
  • Ability to demonstrate, configure, or customize tools and platforms to meet business needs.
  • Proficiency with Google Docs, PowerPoint, Excel, and reporting tools.
  • Strong ability to explain complex technical problems and business value clearly.

Interested in this position?

Apply directly on the company website

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