Customer Success Manager

3 hours, 42 minutes ago
Full-time
Junior
Customer and Technical Support
Kodiak Solutions

Kodiak Solutions

Kodiak Solutions helps finance, revenue cycle, and compliance teams free up resources, manage mounting pressures, and reduce risk.

Diversified Financial Services

Description

  • Serve as the primary point of contact for an assigned portfolio of customers and build trusted multi-level relationships.
  • Lead customer onboarding to support successful implementation, clear expectations, and early value realization.
  • Drive product adoption and ongoing engagement aligned to customer goals and business outcomes.
  • Monitor account health, identify risks and opportunities, and execute action plans to improve retention and results.
  • Act as a customer advocate by partnering cross-functionally with Product, Implementation, Support, and Leadership.
  • Analyze and review performance metrics with customers and provide insights, recommendations, and strategic roadmaps.
  • Facilitate QBRs and other strategic touchpoints to demonstrate value and strengthen long-term partnerships.
  • Manage escalations and renewals for assigned accounts, including issue resolution, forecasting, and successful renewals.

Requirements

  • 2+ years of experience in Customer Success, Account Management, or related client-facing roles in SaaS, technology, or professional services.
  • Experience in the Healthcare Revenue Cycle industry, preferred.
  • Experience using Planhat, preferred.
  • Strong communication, presentation, and relationship-building skills.
  • Ability to simplify complex information and manage competing priorities.
  • Ability to work proactively and reactively in a fast-moving environment.

Interested in this position?

Apply directly on the company website

Apply Now

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