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Customer Experience Manager (TOLA)

2 weeks, 5 days ago
United States
Full-time
Senior
Customer Success Manager
Project and Program Management
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 98

Description

  • Own diverse customer projects and initiatives with a primary focus on cloud security, working across sales, support, success, product, engineering, and customer teams.
  • Influence key stakeholders and maintain effective communication and collaboration throughout the project lifecycle.
  • Develop a deep understanding of each customer’s business vision, culture, processes, and cloud security requirements.
  • Build and grow relationships across customer organizations, from day-to-day practitioners to CISO-level leaders.
  • Evangelize Wiz value and guide customers toward adopting the right secure solutions at the right time.
  • Ensure Wiz guidance and resources are understood and executed by customers while advocating internally for customer security needs.
  • Guide customers through post-onboarding adoption stages and large-scale transformations with a strong emphasis on secure cloud practices.
  • Solve customer security challenges by introducing new ideas, tools, and mechanisms and overcoming internal blockers.
  • Work with the Customer Account team to identify strategic cloud opportunities, including expansion within new business units.
  • Support TCO analysis, business case development, and governance structures that improve adoption and secure workload migrations.

Requirements

  • 5+ years of experience as a CSM, AE, PM, or in another customer-facing strategic role.
  • Proven track record of working with Fortune 100 customers and cloud-based technology.
  • Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels of an organization.
  • Deep understanding of Security SaaS offerings and pricing models.
  • Ability to learn Wiz’s offerings and pricing quickly.
  • Experience with large-scale transformations, program management, or customer adoption work is strongly preferred.
  • Candidates must be located in the TOLA region (Texas, Oklahoma, Louisiana, Arkansas).
  • Applicants must have the legal right to work in the country where the position is based without visa sponsorship.
  • This role does not offer visa sponsorship.

Benefits

  • Medical, dental, and vision insurance.
  • Home office setup reimbursement.
  • Flexible spending accounts.
  • Monthly connectivity reimbursement.
  • Employee Assistance Program (EAP).
  • Short- and long-term disability insurance, plus life and accident insurance.
  • 401(k) retirement savings plan with employer match.
  • Flexible paid time off plus 11 paid holidays.
  • Paid leave programs including parental, pregnancy health, medical, and bereavement leave.
  • Annual base salary range of $109,600 to $122,400 USD, with possible incentive compensation.

Interested in this position?

Apply directly on the company website

Apply Now

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