Payments & Collections Coordinator (Remote)

1 hour, 18 minutes ago
Full-time
Junior
Sales and Business Development
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Track and follow up with homeowners and insurance carriers regarding outstanding balances and pending payments.
  • Conduct outbound calls to follow up on unpaid invoices, address payment delays, handle objections, and secure payment.
  • Support the creation of supplemental documentation for underpaid or denied claims.
  • Review and organize claim documents, photos, adjuster notes, and scopes.
  • Draft invoices and submit final billing to insurance carriers or homeowners.
  • Track the status of estimates and invoices and follow up on missing documentation or items.
  • Manage sensitive financial correspondence and maintain accurate records in CRM systems and shared files.
  • Coordinate with operations, sales, and production teams to support claim documentation, billing, and payment follow-ups.

Requirements

  • 2+ years of experience in a fast-paced collections or outbound sales role requiring persistent follow-ups, objection handling, and payment discussions.
  • A strong sales mindset developed in a collections environment, with resilience, assertiveness, and comfort handling objections.
  • At least 2 years of experience handling collections, billing, or claims follow-ups involving homeowners or insurance carriers is a plus.
  • Experience in the roofing industry is highly preferred.
  • Ability to interpret complex documentation including EOBs, adjuster estimates, and insurance policy summaries.
  • Detail-oriented with strong data entry and document management skills.
  • Proven experience with high-volume outbound calling and account follow-ups.
  • Solid understanding of billing cycles and escalation processes.
  • Bonus: experience with Xactimate, Symbility, or insurance supplementing.
  • Ability to consistently make 60–80 outbound calls per day and perform well under pressure in a target-driven environment.
  • Must be proficient in speaking and writing English very clearly and have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer, high-speed internet of at least 10 Mbps, noise-canceling headset, webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support team for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security on client-related tasks.
  • Access to top 1% VA performance training on communication, client management, productivity systems, and best practices.
  • Client-approved U.S. holidays off, depending on client needs and schedule.
  • Client-approved paid or unpaid time off, with paid time off only if offered by the client.
  • Access to tools and resources such as templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives, such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

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