Credit and Collections Analyst

3 weeks ago
Senior
Finance and Accounting
Vonage

Vonage

Vonage provides flexible and affordable cloud communication services for consumers and businesses, including VoIP, unified communications, and contact centers, all on a highly flexible platform.

Diversified Telecommunication Services
1K-5K
Founded 1998

Description

  • Support cash collections for delinquent customers by contacting them directly to resolve unpaid balances.
  • Assist with Collections Analyst escalations and serve as a secondary escalation point for API collections issues.
  • Conduct credit assessments for new and existing customers to support revenue growth while minimizing financial risk.
  • Liaise with Sales, Carrier, and Customer Support teams to resolve internal and external finance-related queries.
  • Perform periodic and ad hoc customer account reconciliations to resolve variances and payment delays.
  • Manage account netting processes by coordinating with AP teams and customers to reconcile transactions.
  • Partner with the tax team to support local tax and withholding tax requirements.
  • Ensure finance processes are followed to support SOX compliance and efficient operations.
  • Generate weekly and monthly Accounts Receivable reports for executive review.
  • Assist with process improvement projects to improve collections outcomes.

Requirements

  • Minimum 5 years of relevant experience in Finance and Collections, preferably with a US company.
  • Demonstrated expertise in managing and reconciling complex netting accounts.
  • Experience with multi-currency billing and the full order-to-cash (OTC) cycle.
  • Experience working in robust control environments, preferably SOX.
  • Proficiency with BI tools, preferably Tableau, and comfort working with high volumes of financial data.
  • Advanced user of Microsoft Excel and Google Sheets for ad hoc reporting.
  • Strong problem-solving skills with the ability to prioritize, multitask, and communicate effectively.
  • Fluency in Mandarin in addition to English is a plus.
  • Experience in communications products or similar complex, high-volume transaction businesses is a plus.
  • Experience using Zuora and/or Oracle Fusion Advanced Collections is a plus.
  • A commercially minded approach with a sense of humor and a can-do attitude is a plus.

Interested in this position?

Apply directly on the company website

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