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Mental Health Virtual Assistant | Patient Coordinator & Administrative Support

7 hours, 40 minutes ago
Philippines
Part-time
Junior
Administrative Assistant
Customer and Technical Support
Cybersecurity HIPAA WordPress
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 18

Description

  • Answer incoming phone calls and respond to patient emails and inquiries in a professional, timely manner.
  • Schedule, reschedule, and confirm patient appointments while maintaining provider calendars.
  • Verify patient insurance benefits and eligibility and maintain accurate patient information.
  • Perform general healthcare administrative tasks and support smooth daily clinic operations.
  • Conduct outbound calls to previous and inactive patients to encourage appointment scheduling and re-engagement.
  • Support the practice’s website updates and basic social media content management.
  • Provide basic billing assistance and related administrative support as needed.
  • Maintain prompt, accurate documentation and meet required turnaround times for communications and tasks.

Requirements

  • At least 2 years of healthcare or medical virtual assistant experience.
  • Experience with patient scheduling, appointment coordination, and administrative support.
  • Strong verbal and written English communication skills with a neutral, professional phone presence.
  • Excellent customer service, interpersonal, organizational, and multitasking skills.
  • Experience supporting a mental health or behavioral health practice is preferred.
  • Experience verifying insurance benefits is preferred.
  • Exposure to medical billing processes is preferred.
  • Experience conducting outbound patient calls or appointment reactivation campaigns is preferred.
  • Familiarity with website or social media management is preferred.
  • Experience using TherapyNotes, RingRx, Spruce Health, Weave, RingCentral, Nextiva, Dialpad, SimplePractice, Athena, AdvancedMD, eClinicalWorks, Kareo/Tebra, Practice Fusion, Google Workspace, WordPress, Canva, or Meta Business Suite is preferred.
  • Must provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available to attend video meetings with camera on when required.
  • Must have a reliable laptop or desktop computer, stable high-speed internet of at least 25 Mbps, a noise-canceling headset, a working webcam, and a quiet professional workspace.

Benefits

  • Competitive part-time pay of $5 to $6 per hour, depending on experience.
  • Remote work from the Philippines with a Monday to Friday daytime schedule.
  • Access to dedicated HR and contractor support for questions, guidance, and client communication.
  • Optional premium VPN access for added privacy and security.
  • Provided HIPAA and cybersecurity training plus certification.
  • Access to top 1% VA performance training and workflow best practices.
  • Client-approved U.S. holidays and client-approved paid or unpaid time off.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives, bonuses, or increased hours based on performance.

Interested in this position?

Apply directly on the company website

Apply Now

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