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Mental Health Medical Virtual Assistant (Medicaid & TRP) | + Billing

2 weeks, 1 day ago
Philippines
Full-time
Junior
Accountant
Operations
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 35

Description

  • Manage and review Medicaid mental health documentation, with a focus on Therapeutic Rehabilitation Program (TRP) requirements.
  • Ensure documentation is complete and compliant by identifying missing or incorrect information.
  • Handle denied claims follow-up and support claims resolution.
  • Perform insurance verification and Medicaid eligibility checks.
  • Support medical billing and revenue cycle management, including potential full billing responsibilities.
  • Process prior authorization requests as needed.
  • Maintain and update patient records in Tebra EHR, including updating treatment plans every 3 months.
  • Provide general administrative support to the practice.
  • Coordinate with providers to ensure documentation aligns with Medicaid standards.

Requirements

  • Proven experience with Medicaid mental health documentation is required.
  • Strong understanding of TRP (Therapeutic Rehabilitation Program) documentation and compliance is required.
  • Experience handling denied claims and follow-up processes is required.
  • Background in healthcare administration, medical billing, or behavioral health support is required.
  • Strong attention to detail and ability to identify documentation gaps is required.
  • Highly reliable, self-motivated, and able to work independently is required.
  • Excellent English communication skills, both written and verbal, are required.
  • Experience working with U.S.-based behavioral or mental health practices is preferred.
  • Familiarity with state-specific Medicaid requirements, such as Kentucky Medicaid, is a strong plus.
  • Experience using Tebra EHR and tools such as RingCentral or Google Voice is preferred.
  • Must be proficient in speaking and writing English very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Must have a reliable laptop or desktop computer, high-speed internet with a minimum 10 Mbps connection, a noise-canceling headset, a webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to proprietary top 1% VA performance training.
  • Client-approved U.S. holidays off, based on the client’s needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

Apply Now

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