Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Health Care

34 open positions

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Mental Health / Behavioral Health Medical Virtual Assistant - Receptionist

2 hours, 29 minutes ago

Philippines

Full-time

Junior

Customer Support

Customer and Technical Support

CRM Cybersecurity HIPAA Salesforce

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Winning Assistants

Health Care Providers & Services

View All Jobs 34

Description

Answer inbound calls promptly and manage multiple simultaneous calls professionally.
Provide patient support through phone, email, messaging apps, and CRM platforms.
Send appointment reminders and follow up on missed appointments and no-shows.
Manage provider calendars, appointment scheduling, and rescheduling.
Conduct new client intakes and verify, organize, and update patient information.
Generate reports in AdvancedMD and create billing summary reports using Excel/MS Office.
Support billing turnaround timelines and help maintain efficient scheduling workflows.
Reduce administrative workload for the front desk team while maintaining professionalism and responsiveness.
Monitor performance goals such as low missed-call rates and efficient handling of daily intakes and reschedules.

Requirements

Previous experience in a Behavioral Health or Mental Health practice.
AdvancedMD proficiency is required.
Excellent English communication skills with minimal to no accent.
Strong multitasking, organizational, and high-volume call handling skills.
Ability to work independently, proactively, and in a fast-paced healthcare environment.
Professional, compassionate, and patient-focused attitude.
Familiarity with CareSource, Molina, United Healthcare, Anthem, and Aetna is preferred.
Experience with the Ohio Medicaid portal is preferred.
Experience using Availity and knowledge of insurance verification are preferred.
Must be able to submit an NBI clearance and/or Local Police Clearance before onboarding.
Must be available for video meetings with camera on when needed.
Reliable laptop or desktop computer, high-speed internet of at least 10 Mbps, noise-canceling headset, webcam, and a quiet professional workspace are required.

Benefits

Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
Optional premium VPN access for added privacy and security.
HIPAA and cybersecurity training with certification provided.
Access to Top 1% VA performance training on communication, client management, and productivity systems.
Client-approved U.S. holidays off, subject to client needs and schedule.
Client-approved paid or unpaid time off may be available if offered by the client.
Access to templates, workflow guides, productivity tools, and client-specific SOP support.
Optional performance-based incentives such as bonuses or increased hours, if approved by the client.

Interested in this position?

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