Mental Health / Behavioral Health Medical Virtual Assistant

20 hours ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Serve as the primary point of contact for patient and healthcare-related communications by phone, email, fax, and EMR chat.
  • Answer and route incoming calls, return patient voicemails, and manage provider messages and urgent requests.
  • Handle patient inquiries professionally and compassionately while communicating with pharmacies, insurance companies, and referral sources.
  • Schedule new and existing patient appointments, confirm visits, reschedule as needed, and maintain provider calendars.
  • Coordinate referrals, intake processes, patient follow-ups, and reactivation outreach for inactive patients.
  • Perform insurance verification, eligibility checks, prior authorizations, and support claims submission and billing workflows.
  • Review claims coding and documentation for accuracy and completeness, and help maintain organized records in the EHR/EMR system.
  • Assist with collections, copay processing, and other daily administrative and healthcare support tasks.
  • Manage multiple incoming requests, prioritize urgent matters, and escalate issues to the provider when appropriate.

Requirements

  • Prior experience working in behavioral health or mental health is required.
  • Previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, or Healthcare Support Specialist is required.
  • Experience using an EHR or EMR system is required; Optima experience is highly preferred.
  • Basic to intermediate knowledge of claims coding, claims processing, insurance verification, authorizations, and billing-related workflows.
  • Strong verbal and written English communication skills with professional and compassionate patient interaction.
  • Strong multitasking, organizational, problem-solving, and critical-thinking skills are required.
  • Ability to work independently with minimal supervision, remain calm under pressure, and maintain accuracy in a high-volume environment.
  • Must be reliable, dependable, detail-oriented, proactive, and able to adapt quickly to a growing practice.
  • Must be able to provide an NBI clearance and/or local police clearance before onboarding.
  • Must be available for video meetings with camera on when needed, and have a reliable laptop or desktop, high-speed internet, noise-canceling headset, webcam, quiet workspace, and basic office/communication tools; VOIP phone experience is a plus.

Benefits

  • Dedicated HR and contractor support team for guidance and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top-performing VA training on communication, productivity, and client management.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off may be available, depending on the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses or increased hours, if approved by the client.

Interested in this position?

Apply directly on the company website

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