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Medical Virtual Assistant (Midlife Women’s Health)

1 day, 15 hours ago
Indonesia
Full-time
Junior
Virtual Assistant
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 25

Description

  • Manage patient communication through WhatsApp and email, including inquiries, onboarding support, and follow-ups.
  • Collect, organize, and maintain patient intake forms, consent forms, questionnaires, and other onboarding documents.
  • Schedule, reschedule, and coordinate patient appointments using the online scheduling platform.
  • Coordinate post-visit follow-ups, lab tests, patient instructions, and medication or prescription requests.
  • Maintain accurate and confidential patient records and support medical charting and history-taking as needed.
  • Handle insurance-related tasks, including verification, claims, and coding support for Hawaii operations.
  • Collect patient payments, assist with payment tracking, and collate receipts for basic bookkeeping.
  • Manage internal calendars, schedule meetings, and organize Google Drive files and documents.
  • Provide general administrative and virtual assistant support for day-to-day business operations.

Requirements

  • Previous healthcare, clinical support, medical administration, or patient coordination experience is required.
  • Experience communicating with patients, customers, or clients in a professional support role is required.
  • Experience collecting patient intake information, health histories, or onboarding documents is required.
  • Experience verifying insurance eligibility and benefits is required.
  • Experience coordinating lab tests, medication requests, prescriptions, and patient follow-ups is required.
  • Claims and medical coding experience is preferred.
  • College graduation is preferred, but qualified college undergraduates may also be considered.
  • Ability to learn and use new technology, proprietary systems, and telehealth tools is required.
  • Strong English speaking and written communication skills are required.
  • Intermediate-level Bahasa Indonesia communication skills are required.
  • Ability to provide an NBI Clearance and/or Local Police Clearance before onboarding is mandatory.
  • Reliable laptop or desktop, stable internet with at least 25 Mbps, noise-canceling headset, webcam, and quiet workspace are required.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for secure client work.
  • Provided HIPAA and cybersecurity training plus certification.
  • Access to top 1% VA performance training.
  • Client-approved U.S. holidays off.
  • Client-approved paid or unpaid time off, subject to client approval.
  • Access to templates, workflow guides, productivity tools, and SOP support.
  • Optional performance-based incentives, bonuses, or increased hours.

Interested in this position?

Apply directly on the company website

Apply Now

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