Virtual Assistant- Scheduling & Client Support

15 hours, 31 minutes ago
Full-time
Junior
Customer and Technical Support
Sallysupport

Sallysupport

Sallysupport provides remote staffing solutions specifically designed for care-focused organizations, enabling them to streamline operations and significantly reduce payroll costs by up to 60% through the use of skilled remote talent for on-call and ba...

IT Services

Description

  • Answer inbound calls from clients and prospective clients and provide friendly, professional support.
  • Respond to general inquiries and route calls or messages to the appropriate internal team members.
  • Assist with caregiver scheduling in WellSky and keep shift information accurately documented.
  • Coordinate schedule changes and help maintain coverage for caregiver shifts.
  • Review visit records in Authenticare and correct missing activity codes or required visit details.
  • Ensure EVV visits are properly completed and submitted for billing.
  • Work across the WellSky and Authenticare integration to maintain accurate visit documentation.
  • Check client or member eligibility to confirm service coverage and authorization status.
  • Support administrative tasks when call volume and scheduling work are light.
  • Provide general operational and personal assistant support, including organizing information and following up on tasks.

Requirements

  • Strong English communication skills, both spoken and written.
  • Comfortable speaking with clients over the phone.
  • Organized, detail-oriented, and able to manage multiple tasks.
  • Tech-savvy and able to learn new systems quickly.
  • Experience with scheduling, administrative work, or customer support preferred.
  • Healthcare or home care experience preferred.
  • Able to work independently in a remote environment.
  • Friendly and professional demeanor on the phone.
  • Familiarity with or ability to learn systems such as WellSky, Authenticare, and internal call monitoring tools.

Benefits

  • Full-time remote position.
  • 40 hours per week.
  • Salary of 850-950 USD.
  • Start date as soon as possible.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

POV Video Recording Job - Cooking, Cleaning, Daily Tasks

Toloka 251-1K Internet Software & Services

A flexible remote AI training project invites people to record everyday household activities from home using their smartphone to help train AI and robotics systems.

16 hours, 1 minute ago

Medical Virtual Assistant (Midlife Women’s Health)

Winning Assistants Health Care Providers & Services

A remote Medical Virtual Assistant role supporting a midlife women’s health and wellness company with patient communication, onboarding, scheduling, clinical coordination, insurance tasks, and administrative operations.

Cybersecurity HIPAA
1 day, 15 hours ago

Medical Virtual Assistant (Primary Care)

Winning Assistants Health Care Providers & Services

A Massachusetts primary care practice is hiring a remote Medical Virtual Assistant to serve as the first point of contact for patients and manage front-desk coordination and administrative support.

Cybersecurity HIPAA
1 day, 15 hours ago

Personal Assistant

Decentralized Masters 1-10 Education Services

Decentralized Masters is hiring a Dubai-based Personal Assistant to support senior executives with personal errands, logistics, and lifestyle coordination as part of its fast-growing DeFi education business.

Notion
1 day, 15 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers