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Healthcare Virtual Assistant - Front Desk, Scheduling & Insurance Support

6 hours, 40 minutes ago
Philippines
Full-time
Junior
Administrative Assistant
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 37

Description

  • Answer incoming patient phone calls professionally and manage callbacks and follow-up communications.
  • Respond to patient inquiries and provide customer service through phone and electronic communication.
  • Schedule, reschedule, and confirm patient appointments, including no-show follow-up.
  • Support patient check-in and check-out workflows and maintain accurate scheduling records in NexTech EHR.
  • Verify patient insurance eligibility and benefits, and coordinate prior authorizations.
  • Follow up on claims and authorizations with insurance companies and assist with billing tasks.
  • Post patient payments accurately and maintain organized billing and account records.
  • Update and maintain patient records in NexTech EHR and support front desk administrative workflows.
  • Ensure HIPAA compliance and patient confidentiality in all interactions and records handling.

Requirements

  • Medical office, healthcare, nursing, or clinical experience is required.
  • Experience with patient scheduling and front desk operations is preferred.
  • Experience with insurance verification, prior authorizations, or billing support is preferred.
  • Experience using NexTech EHR is strongly preferred.
  • Previous virtual assistant experience is a plus.
  • Excellent phone etiquette and verbal communication skills are required.
  • Strong customer service, organizational, time management, multitasking, and attention-to-detail skills are required.
  • Ability to work independently while following established workflows and handling confidential patient information is required.
  • Must speak and write English very clearly.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Must have a reliable laptop or desktop computer, high-speed internet of at least 25 Mbps, a noise-canceling headset, a webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top 1% VA performance training on communication, client management, and productivity systems.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off may be available.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives, bonuses, or increased hours may be available depending on client approval.

Interested in this position?

Apply directly on the company website

Apply Now

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