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Care Navigator Level 2 (Scheduler)

6 days ago
Philippines
Full-time
Entry Level
Customer Support
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 19

Description

  • Schedule in-person appointments with external providers and confirm all appointment details.
  • Track appointment status and complete follow-up actions to ensure nothing is missed.
  • Fax and transmit medical records, referrals, and other documentation to the correct recipients on time.
  • Support clinicians with accurate and timely data entry and administrative tasks.
  • Maintain and update the Clinically Integrated In-Person Coverage Map.
  • Communicate professionally with patients, provider offices, and internal clinical teams.
  • Coordinate across multiple stakeholders to support smooth appointment and documentation workflows.
  • Take full ownership of the appointment lifecycle from booking through follow-up.

Requirements

  • Experience in medical scheduling or healthcare administration is preferred.
  • Strong communication and interpersonal skills are required.
  • High level of organization and attention to detail is required.
  • Comfortable using EHR systems, scheduling tools, and standard office software.
  • Ability to collaborate effectively with clinical and operations teams.
  • Must speak and write English very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer is required, along with a high-speed internet connection of at least 10 Mbps, a noise-canceling headset, a webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for privacy and security on client-related tasks.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top 1% VA performance training on communication, client management, productivity systems, and best practices.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses or increased hours, subject to client approval.

Interested in this position?

Apply directly on the company website

Apply Now

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