Customer Service Delivery Driver

1 hour, 45 minutes ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers’ homes using company car haulers.
  • Load and unload vehicles onto the hauler and inspect the hauler and vehicles for safe operation.
  • Complete customer paperwork and enter thorough notes into the customer tracking system.
  • Maintain safe driving practices and a clean driving record in accordance with company policy.
  • Interact with customers in a customer-facing role and help create a positive delivery experience.
  • Support local community engagement as part of the customer advocate role.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be at least 21 years of age and possess a valid driver’s license.
  • Must be able to work scheduled shifts between 7am-5pm, 9am-7pm, or 11am-9pm.
  • Must be available to work 7 days a week with rotating weekday and weekend days off.
  • Ability to perform physically demanding work in indoor and outdoor conditions, including exposure to extreme weather.
  • Ability to stand and walk for extended periods of time, up to 8+ hours.
  • Ability to lift, carry, push, and pull up to 50 lbs.
  • Must be able to read, write, speak, and understand English.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Must obtain a Notary credential in the local jurisdiction within the first 90 days of employment; Carvana sponsors the process.
  • Must be able to meet state-specific DMV/title and registration system access requirements.
  • Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur’s license or other state specialty license within the first two weeks of employment.
  • California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
  • Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment.
  • Commercial driver’s license is not required to drive the hauler.
  • Experience with driving, vehicle handling, or similar customer delivery work is preferred.

Benefits

  • Competitive hourly pay of $22-$24 with performance-based increases.
  • Starting pay of $22/hour, with raises to $22.50 at 3 months and $23 at 6 months.
  • Opportunity to reach $24/hour in the first year through the Careers Not Jobs merit program.
  • Additional performance-based incentive programs may be available depending on location.
  • 401(k) with Carvana match.
  • 100% company-paid healthcare premiums, plus dental and vision coverage.
  • Generous paid time off, starting at 13 days in the first year and increasing to 20 days.
  • Wellness program supporting mental, physical, and financial health.
  • Pet care savings program.
  • Tuition reimbursement and student loan repayment support.
  • Annual Carvana Shares grant and Employee Stock Purchase Plan discount.
  • Overtime opportunity during busy seasons.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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