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Bilingual Spanish-Speaking Virtual Medical Receptionist

5 hours, 49 minutes ago
Mexico, Argentina, El Salvador, Peru, Colombia, Venezuela, Latin America, Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 35

Description

  • Serve as the first point of contact for patients and manage a high volume of inbound calls professionally and efficiently.
  • Answer patient inquiries, provide information, route concerns appropriately, and help reduce missed calls and wait times.
  • Schedule, reschedule, and confirm patient appointments while coordinating provider availability and clinic calendars.
  • Enter accurate patient information into the system and assist with appointment-related questions and requests.
  • Verify patient insurance coverage and benefits and perform eligibility checks using insurance portals and systems.
  • Communicate coverage information to patients when necessary and maintain accurate insurance documentation.
  • Process, track, and follow up on prior authorization requests with insurance providers.
  • Assist with patient payment collection and processing.
  • Maintain accurate patient records and support daily administrative operations and workflow efficiency.
  • Collaborate with clinic staff and management to ensure smooth operations.

Requirements

  • Fluent bilingual Spanish and English speaker with excellent verbal and written communication skills in both languages.
  • Proven experience in a healthcare administrative, medical receptionist, medical virtual assistant, or similar role.
  • Strong customer service and patient communication skills.
  • Ability to multitask effectively in a fast-paced, high-volume environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently while maintaining productivity and professionalism.
  • Willingness to learn clinic-specific workflows and procedures during onboarding and training.
  • Preferred experience as a virtual assistant or in a physical therapy, occupational therapy, rehabilitation, medical clinic, or healthcare setting.
  • Experience handling high-volume inbound calls, patient scheduling, insurance eligibility verification, prior authorizations, and payment processing.
  • Experience with Tebra EHR, RingCentral, and insurance verification portals or payer websites is highly preferred.
  • Must be available for video meetings with the camera on when required.
  • Must demonstrate professionalism, reliability, and long-term commitment.
  • Must maintain confidentiality and comply with healthcare privacy standards.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be proficient in speaking and writing English and Spanish clearly.
  • Must have a reliable laptop or desktop computer, high-speed internet of at least 25 Mbps, a noise-canceling headset, a webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support team for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security on client-related tasks.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to Top 1% VA performance training on communication, client management, productivity systems, and best practices.
  • Client-approved U.S. holidays off, subject to the client’s needs and schedule.
  • Client-approved paid or unpaid time off, with paid time off available only if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

Apply Now

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