French-Speaking Transportation Customer Experts - Work In Greece

1 hour, 58 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide prompt and professional customer support to French-speaking clients regarding transportation services and inquiries.
  • Assist customers with bookings, schedules, and issue resolution across multiple communication channels.
  • Maintain accurate records of customer interactions in the CRM system.
  • Collaborate with internal teams to ensure smooth and efficient transportation operations.
  • Stay updated on transportation policies, products, and procedures to guide customers effectively.
  • Proactively identify opportunities to improve customer satisfaction and operational efficiency.

Requirements

  • Fluency in French, spoken and written, is required.
  • English proficiency is an asset.
  • Experience in customer service, preferably in transportation or logistics, is required.
  • Excellent communication and interpersonal skills with a customer-focused mindset.
  • Ability to handle multiple tasks and resolve issues efficiently in a fast-paced environment.
  • Familiarity with CRM tools and transportation software is beneficial.
  • Detail-oriented, proactive, and committed to delivering excellent service.
  • Willingness to work and live in Greece in a multicultural environment.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Health insurance.
  • 2 extra salaries per year.
  • Additional company perks and support.

Interested in this position?

Apply directly on the company website

Apply Now

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