Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Health Care

9 open positions

Links

View All Jobs

Bilingual Patient Care Coordinator - Integrated Medicine

1 month, 1 week ago

Mexico, Argentina, El Salvador, Nicaragua, Colombia, Venezuela

Full-time

Junior

Administrative Assistant

Customer and Technical Support

Cybersecurity HIPAA

Apply Now

Winning Assistants

Health Care Providers & Services

View All Jobs 9

Description

Answer inbound patient calls promptly and professionally, handling questions, requests, intake, follow-ups, and general coordination.
Schedule, reschedule, and confirm patient appointments while keeping EMR appointment details accurate.
Provide warm, clear bilingual communication to support patient satisfaction and a high call-answering rate.
Perform insurance verification and eligibility checks when needed.
Maintain accurate, confidential, and up-to-date patient and insurance documentation.
Coordinate with team members on patient concerns, insurance updates, and scheduling issues.
Manage email communication, front desk coordination, and daily administrative tasks.
Follow structured workflows while adapting to client needs when necessary.
Identify workflow gaps or issues and proactively communicate improvements.

Requirements

Must be bilingual in English and Spanish.
Must communicate professionally and clearly in English, both spoken and written.
Healthcare administration experience is required.
EMR experience is required.
Medical scheduling experience is required; Cerbo scheduling experience is a plus.
Must be professional, warm, patient-focused, organized, self-directed, reliable, and detail-oriented.
Must have strong problem-solving and critical thinking skills.
Must be able to manage patient requests efficiently and maintain excellent service.
Must have reliable internet with no frequent outages and a stable high-speed connection of at least 25 Mbps.
Must have a reliable laptop or desktop computer, noise-canceling headset, and working webcam, and a quiet professional workspace.
Must be available during scheduled work hours and able to attend video meetings with camera on when required.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding.

Benefits

Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
Optional premium VPN access for added privacy and security.
Provided HIPAA and cybersecurity training plus certification.
Access to proprietary top 1% VA performance training.
Client-approved U.S. holidays off, depending on client needs and schedule.
Client-approved paid or unpaid time off may be available, with paid time off optional if offered by the client.
Access to templates, workflow guides, productivity tools, and client-specific SOP support.
Optional performance-based incentives, including bonuses, increased hours, or other rewards based on performance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Bookkeeper & Administrative Coordinator

Assist World IT Services

Accounts Payable Associate role at a lighting industry company supporting high-volume invoice processing and accounting operations across the USA and Canada.

Kenya South Africa Full-time Junior Administrative Assistant Bookkeeper

$13k-$16k

1 day, 7 hours ago

Apply

1 day, 7 hours ago

Firm Administrator

Crisp 51-250 Specialized Consumer Services

BBA Law is hiring a Firm Administrator to support its Michigan law firm by improving day-to-day operations, billing, intake, and administrative workflows.

United States Mid Level Administrative Assistant

CRM

2 days, 6 hours ago

Apply

2 days, 6 hours ago

Data Entry Specialist

skillerszone

SkillerszoneLLC is hiring a Data Entry Specialist in Austin, TX to help maintain the accuracy and quality of data used across its trucking, agriculture, and construction solutions.