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Bilingual Medical Receptionist & Patient Coordinator (Personal Injury)

1 hour, 52 minutes ago
Mexico, Venezuela, Colombia, El Salvador, Latin America, Honduras
Full-time
Junior
Administrative Assistant
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 33

Description

  • Manage incoming patient calls with professionalism and empathy.
  • Handle patient intake, appointment scheduling, confirmations, and calendar coordination.
  • Follow up on personal injury referrals and new patient inquiries.
  • Verify insurance eligibility and support administrative processing.
  • Coordinate patient care and ongoing appointment follow-ups.
  • Communicate with attorneys, providers, and referral offices regarding cases.
  • Send, receive, and organize medical records, lien agreements, and related documentation.
  • Maintain accurate patient records and other administrative documentation.
  • Support backend administrative workflows and general office coordination.
  • Use Jane EHR and communication tools such as Google Voice, WhatsApp, Zoom, and Google Chat.
  • Provide bilingual Spanish-English support to patients and referral partners.

Requirements

  • Fluent in Spanish and English, both written and verbal.
  • Prior experience in a personal injury or healthcare practice is strongly preferred.
  • Experience with patient scheduling, referral follow-ups, and insurance verification.
  • Familiarity with Jane EHR or similar medical scheduling systems is preferred.
  • Strong phone etiquette and patient communication skills.
  • Professional, compassionate, trustworthy, and detail-oriented demeanor.
  • Highly organized with strong multitasking and time management abilities.
  • Comfortable working independently and solving problems proactively.
  • Able to handle confidential patient information with HIPAA awareness.
  • Tech-savvy and able to quickly learn new systems and workflows.
  • Reliable internet connection and professional remote work environment are required.
  • Must be proficient in speaking and writing English very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer is required.
  • High-speed internet connection with a minimum of 10 Mbps is required.
  • Noise-canceling headset is required.
  • Webcam for virtual meetings is required.
  • Quiet, professional workspace is required.

Benefits

  • Dedicated HR & Contractor Support Team for contract, client communication, and guidance.
  • Optional premium VPN access for added privacy and security.
  • HIPAA & cybersecurity training plus certification provided.
  • Access to Top 1% VA performance training in communication, productivity, and client management.
  • Client-approved U.S. holidays off, depending on client needs and schedule.
  • Client-approved paid or unpaid time off may be available.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives, bonuses, or increased hours may be offered by clients.

Interested in this position?

Apply directly on the company website

Apply Now

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