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Behavioral Health Administrative Support Specialist

4 days, 21 hours ago
Philippines
Full-time
Junior
Administrative Assistant
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 30

Description

  • Manage inbound and outbound phone calls, emails, and patient inquiries professionally and efficiently.
  • Provide administrative support for behavioral health and psychiatric providers.
  • Process medication prior authorizations and coordinate with insurance companies, pharmacies, and providers.
  • Enter and update home medications accurately within the EHR system.
  • Maintain accurate patient records and documentation using CareLogic EHR.
  • Assist with appointment coordination, follow-ups, and general office workflow support.
  • Communicate effectively with patients, providers, and clinical staff.
  • Support daily office operations and ensure smooth clinic processes.
  • Handle sensitive patient information while maintaining HIPAA compliance and confidentiality.

Requirements

  • At least 1 year of healthcare experience is required; behavioral health or psychiatric experience is strongly preferred.
  • Nursing or clinical experience is a plus, but not required.
  • Familiarity with medical terminology and healthcare office workflows is required.
  • Experience working in behavioral health, psychiatric, or mental health settings is preferred.
  • Prior experience with CareLogic EHR is highly preferred.
  • Experience with medication authorization and prior authorization processes is required.
  • Strong phone, email, and communication skills are required.
  • Excellent organizational skills and attention to detail are required.
  • Ability to multitask and work in a fast-paced healthcare environment is required.
  • Must speak and write English clearly, have relevant work experience, and be able to submit an NBI clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Must have a reliable laptop or desktop computer, high-speed internet (minimum 10 Mbps), a noise-canceling headset, a webcam, and a quiet, professional workspace.

Benefits

  • Dedicated HR and contractor support team for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top 1% VA performance training and workflow best practices.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to tools and resources including templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

Apply Now

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