Customer Support Specialist - Remote from USA (Select States)

3 weeks, 6 days ago
Full-time
Junior
Customer and Technical Support
Aircall

Aircall

Aircall provides a cloud-based business phone and communication platform designed for high-performing teams, enabling them to set up call centers and seamlessly integrate with CRM and helpdesk software to enhance productivity and customer experience.

Internet Software & Services
51-250
Founded 2014
$226M raised

Description

  • Identify, investigate, escalate, and advise customers on their questions and concerns.
  • Work with customers to help them run their teams efficiently through timely support interactions.
  • Collaborate closely with the global support team to resolve customer issues.
  • Prioritize and manage a high-volume workload under pressure.
  • Share feedback and ideas to help improve team processes and customer support outcomes.
  • Engage with multiple teams in an international, multilingual remote/hybrid environment.

Requirements

  • Experience in a SaaS B2B customer support role is a plus.
  • Excellent written and verbal communication skills.
  • Strong technical aptitude.
  • Curiosity to investigate issues and empathy to create positive customer experiences.
  • Ability to multitask across different tools and platforms.
  • Willingness to work Monday through Friday, 9:00 AM to 6:00 PM EST.
  • Must permanently reside in one of the following US states: AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI.
  • Ability to work under pressure, manage time well, and prioritize workload.
  • Open to change and willing to challenge yourself.

Benefits

  • $40,000 - $50,000 annual salary.
  • 10% annual bonus.
  • Medical, dental, and vision insurance covered 100%.
  • 401(k) plan with company matching.
  • Unlimited PTO.
  • Wellness, internet, and childcare reimbursements.
  • Generous parental leave policy.

Interested in this position?

Apply directly on the company website

Apply Now

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