Specialist, Premium Support (French speaking)

5 months ago
Full-time
Junior
Customer and Technical Support
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Provide end-to-end support for assigned customer cases through final resolution or settlement.
  • Interact with customers and community members across live chat, social platforms, messaging, and phone.
  • Escalate cases accurately to other teams when appropriate.
  • Personalize communications and deliver high-touch support to guests and hosts.
  • Manage a high volume of cases while maintaining quality and service standards.
  • Anticipate user needs and recommend tailored solutions that improve the customer experience.
  • Share insights and improvement opportunities with management to support team performance.
  • Document best practices, ways of working, and service norms as requested.
  • Support less experienced team members with functional and operational guidance.
  • Work flexibly across changing responsibilities, teams, and business needs, including on-call coverage for emergencies.

Requirements

  • 3+ years of relevant experience in multicultural customer service teams, preferably in hospitality.
  • Experience handling customer or client contacts by phone, messaging, or live chat is preferred.
  • Experience with high-profile or influential clientele is preferred.
  • Hospitality experience, especially with technology platforms, is a plus.
  • Experience engaging executive-level stakeholders and resolving conflicts effectively.
  • Strong verbal and written communication skills in English and French.
  • Advanced spoken and written proficiency in both English and French.
  • Ability to work weekend days, public holidays, and early morning or evening shifts.
  • Ability to organize high-volume work, multitask, and prioritize within prescribed schedules.
  • Good computer skills, including Apple/Mac OS, Google Suite, and CRM systems.
  • Ability to thrive in an ambiguous, fast-paced, and complex environment.
  • Other languages are a plus.
  • Must be based in Ireland and have the right to work in Ireland by the start date.

Benefits

  • Remote role based in Ireland with relocation support available.
  • Annual base pay of €45,000.
  • Eligibility for bonus, equity, benefits, and Employee Travel Credits.
  • Full-time position.
  • Accommodation support available for candidates with disabilities during the application process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Virtual Policyholder Support Representative

Virtual Consultant who assesses client needs, explains available options, and maintains relationships remotely while managing related administrative tasks.

CRM
17 hours, 43 minutes ago

Part-Time Client Care Specialist - Remote

Remote financial-services representative role focused on speaking with warm leads to help families protect their income and future, with structured workdays, training, coaching, and potential advancement into leadership.

17 hours, 58 minutes ago

Remote Client Support Representative

Virtual Consultant role focused on assessing client needs, explaining options, and maintaining ongoing relationships through remote consultations.

17 hours, 58 minutes ago

Remote Client Services Representative | Flexible Schedule

Remote financial-services role focused on speaking with warm leads to help families protect their income and future, with structured training and a potential leadership path.

17 hours, 58 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers