Market Operations Associate

3 weeks, 6 days ago
Full-time
Mid Level
Operations
Wingz

Wingz

Wingz provides compassionate and safe Non Emergency Medical Transportation (NEMT) services across the U.S., utilizing a network of credentialed drivers to help vulnerable populations access necessary healthcare.

Road & Rail
51-250
Founded 2011
$14M raised

Description

  • Guide new driver applicants through onboarding, interviews, document review, background checks, and activation.
  • Build driver schedules, assign trips, and fill schedule gaps before trips go uncovered.
  • Monitor on-time performance and resolve urgent trip reassignments before trips go late.
  • Build and adjust routes to improve efficiency, reliability, and data completeness.
  • Keep clients informed proactively and step in when other leads are tied up.
  • Own daily and weekly targets and track performance without prompting.
  • Resolve issues within your area, escalate only when needed, and document recommended next steps.
  • Maintain accurate driver and trip records across systems and improve procedures as needed.
  • Cross-train as backup in an adjacent market operations area.

Requirements

  • 2-4 years of experience in operations, dispatch, logistics, or program coordination with outcome ownership.
  • Strong judgment in situations without a script or established procedure.
  • Comfort making quick tradeoff decisions and defending the call.
  • Ability to manage multiple workstreams at once without losing track of details.
  • Strong written and verbal communication skills for frequent driver calls.
  • Composure in interrupt-driven, fast-changing work environments.
  • High attention to detail with accurate recordkeeping and date handling.
  • Strong spreadsheet skills and ability to learn new tools quickly.
  • Willingness to work US Eastern Time hours, including weekend or holiday rotation depending on assignment.
  • Reliable high-speed internet and a quiet space for video calls.
  • Preferred: experience in NEMT, healthcare transportation, or other regulated services.
  • Preferred: background in dispatch, fleet, or last-mile operations.
  • Preferred: experience with applicant tracking or recruiting platforms.
  • Preferred: experience running group interviews or high-volume onboarding.
  • Preferred: experience with AI-assisted operational tools.

Benefits

  • Remote independent contractor setup.
  • Full-time, long-term role.
  • Salary of USD 950-1,200 per month.
  • 10 PTO days.
  • HMO after the probationary period.
  • Semi-monthly pay-out frequency.
  • Self-provided equipment arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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