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Technical Customer Support Engineer

1 day, 13 hours ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
CRM HubSpot
Apply Now
Wingtra

Wingtra

Wingtra is the top VTOL drone producer, providing the WingtraOne drone for fast and accurate survey data collection in industries like surveying, mining, and wildlife monitoring.

Aerospace & Defense
51-200
Founded 2016
$44M raised
View All Jobs

Description

  • Own Tier 2 and Tier 3 technical escalations for US East customers and dealers.
  • Investigate drone hardware, payload, flight-planning, photogrammetry, and LiDAR processing issues.
  • Collaborate with Wingtra engineers in Zurich and payload partners to resolve sensor and integration issues.
  • Review customer datasets, including GCPs, PPK, coordinate systems, photogrammetry, and LiDAR outputs, and provide corrective guidance.
  • Serve as the primary technical contact for key accounts with open or recurring issues.
  • Maintain case records, customer history, and RMA logistics in HubSpot; identify upsell opportunities for sales.
  • Create knowledge-base articles and internal troubleshooting guides from resolved cases.
  • Share recurring customer issues with product and engineering teams.
  • Deliver remote and in-person dealer onboarding and certification training.
  • Lead onsite customer training, pilot projects, product demonstrations, and technical sales support.

Requirements

  • Bachelor’s degree in geomatics, surveying, civil engineering, GIS, or a related technical field, or equivalent experience.
  • 3+ years of experience in the geospatial or surveying industry, including hands-on field and office survey work.
  • Working knowledge of survey control, GNSS, RTK/PPK, coordinate systems, and accuracy reporting.
  • Experience processing photogrammetry or LiDAR data using tools such as Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS, or ArcGIS.
  • Structured troubleshooting approach and persistence in identifying root causes.
  • Clear written and spoken English, with the ability to explain technical issues to customers, dealers, and engineers.
  • Based on the US East Coast and able to travel to customer and dealer sites approximately 20–30% of the time.
  • Professional Land Surveyor license or progress toward licensure (preferred).
  • Experience with UAV mapping workflows, payload integrations, technical support, customer success, or technical pre-sales (preferred).
  • Experience with HubSpot, Zendesk, or similar CRM and ticketing systems; training or presentation experience and startup experience are preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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