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Customer Success Technical Coordinator - Bilingual (FR/EN)

16 hours, 20 minutes ago
Canada
Full-time
Junior
Technical Support Engineer
Business Intelligence
Power BI
Apply Now
numeris.ca

numeris.ca

Numeris brings clarity and understanding of Canadians’ audience behaviours to an evolving cross media landscape with their measurement solutions. Today’s audiences are constantly evolving in how, where and when they consume media resulting in a highly ...

Professional Services
201-500
Founded 1944
View All Jobs

Description

  • Provide first-line technical support for Instar and other Numeris products, resolving routine application, Windows, access, permissions, installation, and configuration issues.
  • Manage, investigate, document, and respond to technical support tickets; escalate complex issues as needed.
  • Reproduce technical issues, maintain troubleshooting documentation, and identify recurring issues to improve support processes.
  • Prepare, update, quality-check, and deliver recurring client and internal reports, dashboards, charts, tables, and standardized data outputs.
  • Maintain reporting schedules, validate data, and provide coverage for recurring reporting activities.
  • Coordinate client onboarding and offboarding, product access, user setup, account administration, and entitlement management.
  • Monitor, triage, route, and follow up on customer requests to ensure timely resolution.
  • Provide basic product training and guidance, support user acceptance testing for releases, and coordinate with Customer Success, Product, Research, and other teams.

Requirements

  • College diploma, degree, or higher in Marketing, Communications, Business, or a related field.
  • 1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
  • Fluency in written and spoken English and French.
  • Strong Windows skills, including file management, file paths, user access, and file/folder permissions.
  • Ability to troubleshoot software applications, interpret error codes, follow support procedures, and document issues clearly.
  • Intermediate Microsoft Excel skills and comfort working with structured datasets, spreadsheets, and recurring reports.
  • Ability to read, interpret, and validate data for trends, unusual results, and data-quality issues.
  • Strong organization, time management, communication, client service, and ability to manage multiple tickets, deadlines, and requests.
  • Experience providing software or application support is an asset.
  • Experience with data/reporting processes, Power BI or other reporting tools, or media, broadcasting, advertising, or audience measurement is an asset.

Benefits

  • Employer-paid health and dental premiums, plus a group savings and retirement program.
  • Three weeks of paid vacation.
  • Hybrid work arrangement with a Toronto office and work-from-home flexibility based on role needs.
  • Up to $1,000 per year in education reimbursement for professional development, subject to conditions.
  • Continuous learning through Percipio and leadership training for new and emerging leaders.
  • MentorMe networking and career-growth program.
  • Perkopolis employee discounts on shopping, movies, services, and events.

Interested in this position?

Apply directly on the company website

Apply Now

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