Implementation & Customer Success Specialist — AI Agents

5 days, 14 hours ago
Full-time
Mid Level
Artificial Intelligence and Machine Learning
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised

Description

  • Own customers from contract signing through implementation, go-live, adoption, retention, and expansion.
  • Configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations.
  • Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems.
  • Handle healthcare, EHR, and scheduling integrations as needed.
  • Conduct end-to-end testing to validate implementation functionality.
  • Lead onboarding, implementation, troubleshooting, check-in, and escalation calls.
  • Troubleshoot customer issues and resolve problems before escalating to engineering.
  • Proactively address risks among unhappy or inactive customers.
  • Document recurring issues and create repeatable processes and playbooks.
  • Identify customer expansion and upsell opportunities while adapting to evolving AI workflows.

Requirements

  • Customer-facing experience with strong ownership of customer issues and resolution.
  • Excellent spoken and written English communication skills.
  • Demonstrated ownership in previous roles.
  • Technical aptitude and comfort configuring software.
  • Ability to learn quickly and adapt to new technologies.
  • Availability during US business hours.
  • Experience with SaaS implementation or customer success preferred.
  • Hands-on experience configuring customer software preferred.
  • Familiarity with workflow, no-code, or automation tools preferred.
  • Understanding of APIs, webhooks, telephony/VoIP, healthcare, EHR, PMS, or RCM systems preferred.

Benefits

  • Remote work with flexibility to work from various locations.
  • Professional development opportunities in AI and customer success.
  • Access to learning resources to advance your career.
  • Increasing ownership and responsibility as you grow in the role.
  • Collaborative startup environment where contributions directly impact customer success.
  • Inclusive workplace committed to diversity and equal opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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