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Customer Success Associate (Fully Remote)

2 hours, 29 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
CRM
Apply Now
Aspire Software

Aspire Software

Aspire Software specializes in vertical acquisition software, focusing on nurturing, enhancing, and growing a diverse portfolio of businesses by providing them with the necessary resources and expertise to maximize their growth potential.

Internet Software & Services
251-1K
Founded 2016
View All Jobs 57

Description

  • Serve as the primary contact for an assigned portfolio of existing customer accounts.
  • Own the end-to-end renewal process, including outreach at 90-, 60-, and 30-day intervals and managing contracts through signature.
  • Monitor account health and product usage to identify dissatisfaction and churn risks, escalating issues when necessary.
  • Partner with Support and Product to resolve customer issues and advocate for customer needs.
  • Identify expansion and upsell opportunities and route qualified leads to Sales.
  • Support the transition of new customers from Sales and Implementation into ongoing account management.
  • Collect and communicate customer feedback to inform product and process improvements.
  • Track and report renewal, retention, NPS, and other account-health metrics.
  • Collaborate with Sales to build a customer referral funnel and help develop the customer success playbook.

Requirements

  • 1–2 years of experience in account management, customer success, client services, or a similar client-facing role.
  • SaaS experience is preferred but not required.
  • Strong written and verbal communication skills.
  • Ability to build long-term customer relationships through active listening and interpersonal skills.
  • Highly organized and detail-oriented, with the ability to manage multiple accounts, deadlines, and renewal dates.
  • Comfort learning and using CRM and customer-success tools, including Pipedrive.
  • Self-motivated and effective in a fully remote work environment.
  • Collaborative, customer-first mindset with a growth-oriented and outcome-focused approach.

Benefits

  • Fully remote work environment.
  • Early-career mentorship and opportunities for career growth.
  • Exposure to Valsoft’s ecosystem of 150+ vertical software companies and shared best practices.
  • Opportunity to work on mission-critical technology that supports community safety.
  • Cross-functional collaboration with Sales, Support, Product, and company leadership.

Interested in this position?

Apply directly on the company website

Apply Now

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