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L2/3 NOC Team Lead

3 weeks, 6 days ago
United Kingdom
Full-time
Lead
Technical Support Engineer
Customer and Technical Support
Cisco Juniper
Apply Now
Wifinity

Wifinity

Wifinity is a managed internet services provider that helps businesses and individuals stay connected with fast and reliable internet access. They work with various sectors, including the MOD, the NHS, and major brands, offering managed networks, WiFi ...

Diversified Telecommunication Services
51-250
Founded 2007
$55M raised
View All Jobs 6

Description

  • Lead, coach, and develop L2/3 NOC engineers to maintain high performance and technical capability.
  • Provide day-to-day guidance, mentoring, and support for engineers handling complex incidents.
  • Oversee workload prioritisation and resource allocation across the L2/3 team.
  • Monitor dashboards, alerts, and incident queues to ensure timely response and action.
  • Act as the senior technical escalation point for complex incidents and service-impacting events.
  • Lead technical investigations, root cause analysis, and permanent fix identification.
  • Support major incidents and P1s by providing technical direction and coordination.
  • Drive problem management activities and contribute to long-term remediation of recurring issues.
  • Provide expert guidance on WAN, WiFi, routing, switching, and network infrastructure.
  • Maintain and improve technical documentation, runbooks, knowledge articles, processes, and operational reporting.

Requirements

  • Experience working in a NOC, technical operations, or service desk environment.
  • Demonstrable ability to manage incidents, prioritise workloads, and coordinate cross-team activity.
  • Experience working with dashboards, monitoring tools, and ticketing systems.
  • Understanding of network operations, incident lifecycles, and SLA-driven environments.
  • Familiarity with ITIL principles and processes.
  • Strong communication skills across teams and stakeholders.
  • Strong organisational skills and attention to detail.
  • Excellent analytical abilities and the ability to assess urgency under pressure.
  • Ability to influence without direct line management responsibility.
  • Networking certifications such as CompTIA or CCNA equivalent are preferred.
  • Vendor certifications such as Cisco, Ruckus, or Juniper are preferred.

Benefits

  • Competitive salary and benefits package.
  • Annual Leave Buy & Sell Scheme.
  • Remote-first working environment.
  • Greater flexibility to support work-life balance.
  • Opportunity to work in a role with operational ownership and cross-functional collaboration.

Interested in this position?

Apply directly on the company website

Apply Now

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