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Virtual Customer Service Representative / Remote

3 months, 2 weeks ago
Argentina
Junior
Customer Support
Customer and Technical Support
Apply Now
Whizz

Whizz

Whizz offers electric bike rentals specifically designed for delivery services, providing riders with an extensive battery range and flexible payment options to accommodate various needs.

Consumer Services
51-250
Founded 2022
$4M raised
View All Jobs 7

Description

  • Help new customers choose the right bike, battery, accessories, and service options.
  • Explain bike features, subscription plans, pricing, account setup, and payment steps.
  • Use sales techniques to convert prospective customers into subscribers.
  • Support existing customers with subscription questions, payments, and account issues.
  • Troubleshoot basic bike or service issues remotely for customers.
  • Coordinate service requests and follow-ups with the operations team.
  • Address customer concerns and objections while maintaining customer satisfaction.
  • Communicate clearly and professionally with customers via live video and messaging tools.
  • Collaborate with internal teams to resolve customer requests quickly.
  • Build trust and long-term relationships with the rider community.

Requirements

  • Native or fluent Spanish proficiency.
  • Fluent English proficiency at C1-C2 level.
  • 2+ years of experience in customer support, sales, or call center roles.
  • Comfortable working on camera and assisting customers via live video throughout the day.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Comfortable using CRM systems and productivity tools.
  • High-speed internet connection required.
  • Headset required.

Interested in this position?

Apply directly on the company website

Apply Now

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