Customer Service & Virtual Assistant (E-Commerce)

4 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
Whitecollars

Whitecollars

Whitecollars provides tailored recruitment and HR solutions to support business growth by helping organizations hire, select, and motivate the right talent in a competitive market.

Professional Services
11-50
Founded 2018

Description

  • Manage customer conversations on WhatsApp with professionalism, empathy, and speed.
  • Process customer orders accurately and ensure all required information is complete.
  • Follow up with fulfillment and delivery partners regarding cancelled orders.
  • Speak with customers to understand cancellation reasons and recover orders whenever possible.
  • Maintain accurate customer and order records in shared Google Sheets.
  • Make outbound calls to request product reviews and identify upselling opportunities.
  • Collect customer feedback to improve trust and the customer experience.
  • Moderate comments on social media advertisements to protect the brand image.
  • Provide administrative support and handle additional virtual assistant tasks as business needs evolve.

Requirements

  • Lebanese national currently based in Lebanon.
  • Native Arabic speaker with very good English and French communication skills.
  • Previous customer service experience with e-commerce brands in Lebanon.
  • Hands-on experience using Shopify.
  • Comfortable working with CRM systems, Microsoft Excel, and Google Sheets.
  • Confident speaking with customers by phone, including handling objections, requesting reviews, and discussing upsells.
  • Able to communicate politely and professionally during difficult customer interactions.
  • Able to stay calm, organized, and focused when order volumes or customer demands increase.
  • Self-motivated, reliable, and able to work with minimal follow-up.
  • Interested in building a long-term career in customer service and e-commerce operations.

Benefits

  • Base salary of $250 to $350 per month.
  • Performance bonuses for orders completed above the defined target.
  • Full-time schedule with working hours from 9:00 AM to 6:00 PM.
  • Two-hour daily break.
  • Clear path to advancement into Senior Customer Service or Head of Customer Service roles.
  • Opportunity to expand responsibilities across Lebanon and GCC operations.
  • Exposure to multi-brand customer service, regional e-commerce operations, and team leadership.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Developer Engagement Team (Contract)

Roblox 1K-5K Internet Software & Services

Roblox is hiring a Developer Engagement contractor to support its global creator community by resolving escalations, coordinating communication, and helping developers succeed on the platform.

11 hours, 47 minutes ago

Customer Support Specialist, Japanese

Digital Extremes 251-1K Internet Software & Services

Digital Extremes is seeking a Japanese Customer Support Specialist to support Warframe players, represent the game community, and resolve gameplay, technical, account, and transaction-related issues.

12 hours, 32 minutes ago

Member Support Representative (Temporary Part-Time)

Foodsmart 51-250 Health Care Providers & Services

Foodsmart is hiring a temporary, part-time Member Support Agent to remotely assist members with service inquiries, eligibility, appointments, platform access, food benefits, and issue resolution while protecting sensitive information.

HIPAA
12 hours, 32 minutes ago

Customer Support Specialist

Remote Recruitment 11-50 Professional Services

Remote Recruitment is hiring a full-time Customer Support Specialist in South Africa to support a UK business by resolving customer enquiries across email, live chat, and phone.

12 hours, 47 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers