RemoteLeaf Logo
Log in Sign up

Customer Service & Virtual Assistant (E-Commerce)

1 hour, 38 minutes ago
Lebanon
Full-time
Junior
Customer Support
Customer and Technical Support
E-commerce Shopify
Apply Now
Whitecollars

Whitecollars

Whitecollars provides tailored recruitment and HR solutions to support business growth by helping organizations hire, select, and motivate the right talent in a competitive market.

Professional Services
11-50
Founded 2018
View All Jobs 7

Description

  • Manage customer conversations on WhatsApp with professionalism, empathy, and speed.
  • Process customer orders accurately and ensure all required information is complete.
  • Follow up with fulfillment and delivery partners regarding cancelled orders.
  • Speak with customers to understand cancellation reasons and recover orders whenever possible.
  • Maintain accurate customer and order records in shared Google Sheets.
  • Make outbound calls to request product reviews and identify upselling opportunities.
  • Collect customer feedback to improve trust and the customer experience.
  • Moderate comments on social media advertisements to protect the brand image.
  • Provide administrative support and handle additional virtual assistant tasks as business needs evolve.

Requirements

  • Lebanese national currently based in Lebanon.
  • Native Arabic speaker with very good English and French communication skills.
  • Previous customer service experience with e-commerce brands in Lebanon.
  • Hands-on experience using Shopify.
  • Comfortable working with CRM systems, Microsoft Excel, and Google Sheets.
  • Confident speaking with customers by phone, including handling objections, requesting reviews, and discussing upsells.
  • Able to communicate politely and professionally during difficult customer interactions.
  • Able to stay calm, organized, and focused when order volumes or customer demands increase.
  • Self-motivated, reliable, and able to work with minimal follow-up.
  • Interested in building a long-term career in customer service and e-commerce operations.

Benefits

  • Base salary of $250 to $350 per month.
  • Performance bonuses for orders completed above the defined target.
  • Full-time schedule with working hours from 9:00 AM to 6:00 PM.
  • Two-hour daily break.
  • Clear path to advancement into Senior Customer Service or Head of Customer Service roles.
  • Opportunity to expand responsibilities across Lebanon and GCC operations.
  • Exposure to multi-brand customer service, regional e-commerce operations, and team leadership.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

eMoney Advisor

Associate Client Support Representative

eMoney Advisor 251-1K Capital Markets

Client Support Specialist at eMoney Advisor provides frontline support for users of the eMoney platform, resolving customer issues and supporting financial planning-related inquiries.

Anywhere Full-time Junior Customer Support
CRM Salesforce
38 minutes ago
Boulevard

Customer Support Specialist

Boulevard 251-1K Diversified Consumer Services

Boulevard is hiring a T1 Customer Support Specialist to handle complex support tickets for its self-care SaaS platform and help improve customer experience for appointment-based businesses.

United States Full-time Junior Customer Support
$65k-$65k
52 minutes ago
SimplePractice

Data Entry & Customer Support Specialist

SimplePractice 251-1K Health Care Providers & Services

SimplePractice is seeking a Data Transfer Associate to support customer data migration and foundational data operations for its health tech platform.

Mexico Full-time Entry Level Customer Support
$3k-$4k
HIPAA SQL
52 minutes ago
Copper River Management

Reporting Clerk

Copper River Management 11-50 Internet Software & Services

Coho Integrated Solutions is hiring a Clear and Legible Reporting Clerk to support Puget Sound Military Health System by managing referrals, appointments, and accurate electronic health record documentation for military healthcare beneficiaries.

Not Available Full-time Entry Level Administrative Assistant Customer Support
$48k-$48k
HIPAA
52 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers