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Property Management Specialist

2 hours, 4 minutes ago
India, Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009
View All Jobs 28

Description

  • Respond to prospect and resident inquiries through email, CRM platforms, and digital channels.
  • Manage incoming leads, conduct follow-ups, answer initial questions, and schedule virtual, in-person, and self-guided property tours.
  • Resolve routine resident questions and escalate urgent or property-specific issues appropriately.
  • Maintain accurate CRM records covering inquiries, follow-ups, lead statuses, tours, and leasing activities.
  • Support applications, documentation, conditional approvals, guarantor workflows, and lease preparation.
  • Assist onsite teams with administrative tasks, resident communications, package inquiries, and team coordination.
  • Track performance metrics, prepare recurring reports, document meetings, and maintain action-item records.
  • Collaborate with property management, marketing, compliance, maintenance, operations, and IT teams.
  • Identify improvements to response times, workflows, customer satisfaction, and operational efficiency.

Requirements

  • High school diploma or equivalent; college degree or coursework preferred.
  • At least 2 years of experience in customer service, property management, leasing, call center operations, administrative support, or a related field.
  • Experience supporting U.S.-based customers or teams in a remote environment preferred.
  • Excellent written and verbal English, including professional grammar, spelling, punctuation, and email communication.
  • Intermediate proficiency with Microsoft Office 365, including Outlook, Word, Teams, and Excel.
  • Experience with CRM platforms, Yardi, or property management software preferred.
  • Strong organizational skills and ability to manage multiple communication queues, properties, and deadlines.
  • Good judgment, empathy, problem-solving skills, and professionalism when handling sensitive situations.
  • Ability to work independently, take ownership, learn new software, and follow established procedures.
  • Reliable internet, a professional remote workspace, and availability aligned with U.S. Pacific Time.

Benefits

  • Fully remote position available to candidates in the Philippines or India.
  • Compensation of $700 per month.
  • Monday-to-Friday schedule, 1 PM–9 PM PST.
  • Opportunity to support a Seattle-based property management company serving multifamily and senior housing communities.

Interested in this position?

Apply directly on the company website

Apply Now

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