Czech Speaking Player Support Specialist - Work In Sofia, Bulgaria

2 hours, 48 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Serve as the first point of contact for Czech-speaking players regarding technical, billing, and gameplay inquiries.
  • Resolve player issues accurately and empathetically to maintain high customer satisfaction.
  • Monitor community platforms and social channels for trends and critical player feedback.
  • Collaborate with internal teams to investigate complex bugs and support game operations.
  • Communicate professionally and consistently across all player support interactions.
  • Contribute to improvements in support procedures and the overall player journey.
  • Use multiple CRM systems and gaming databases to maintain accurate account records and interaction history.

Requirements

  • Native or fluent Czech, both spoken and written, is mandatory.
  • Strong command of English for internal communication.
  • Passion for gaming and esports, with knowledge of current industry trends.
  • Valid EU passport or Bulgarian work permit.
  • Previous customer service or player support experience.
  • Strong analytical and problem-solving skills in a fast-paced digital environment.

Benefits

  • Competitive monthly salary above industry standards.
  • Fully paid training and professional development programs.
  • Comprehensive private health insurance.
  • Fully paid relocation package, including flights, transfers, and initial hotel accommodation.
  • Monthly performance bonus based on quality and efficiency metrics.
  • Access to modern office facilities in a technology-focused environment.

Interested in this position?

Apply directly on the company website

Apply Now

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