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SMB Success Account Manager

1 month, 4 weeks ago
Brazil
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Wellhub

Wellhub

Wellhub: An Upstream OS for data-driven decisions, optimizing production, reducing costs, and minimizing downtime in the Oil & Gas industry.

Gas Utilities
1-10
Founded 2016
View All Jobs 30

Description

  • Manage a portfolio of large and complex SMB client accounts after the point of sale throughout the client lifecycle.
  • Develop account-specific sales plans that identify products, expansion opportunities, and the business case for Wellhub.
  • Drive renewals, expansions, upsells, cross-sells, and annual contract negotiations.
  • Lead client relationships and partner with HR stakeholders and decision makers to deepen engagement with Wellhub.
  • Connect client executives with Wellhub leadership and, where relevant, with leaders at other client companies to broaden relationships.
  • Provide client feedback, requirements, and product improvement ideas to product management.
  • Collaborate with cross-functional teams across Wellhub to improve the client experience.
  • Analyze and improve processes and protocols while adapting to change in a fast-moving global environment.
  • Maintain a supportive, wellbeing-focused work culture for clients and colleagues.

Requirements

  • Solid experience in a client-facing role managing large and complex client relationships.
  • Experience with cross-selling and upselling within an existing portfolio.
  • Strong leadership skills and the ability to collaborate with cross-functional teams.
  • Ability to work independently and use lane management as needed.
  • Strong attention to detail and the ability to manage multiple clients and projects concurrently.
  • Ability to analyze and improve processes and protocols.
  • Ability to anticipate and manage change in a fast-moving global business environment.
  • Highly proficient in both Portuguese and English.

Benefits

  • Free Gold+ Wellhub membership with access to gyms, studios, digital fitness programs, and wellness resources.
  • Ability to add up to three family members to the wellness plan.
  • WELLZ emotional wellbeing program with 52 therapy sessions per year and on-demand content.
  • Health, dental, and life insurance.
  • Flexible First work model with hybrid and remote options.
  • Home office reimbursement to help set up a home office.
  • Flexible scheduling aligned with time zones, team needs, and personal routines.
  • Paid time off, including vacations after 6 months, additional annual days off, and a birthday holiday.
  • 100% paid parental leave, plus extended leave and ramp-back period for birthing parents.
  • Career growth support through development platforms, interactive sessions, personalized development roadmaps, and internal opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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