Care Coordinator

3 hours, 3 minutes ago
Full-time
Junior
Customer and Technical Support
Unite Us

Unite Us

Unite Us offers a whole person care platform that connects healthcare providers, government agencies, and community organizations to create coordinated care networks, enabling them to address the comprehensive needs of individuals by integrating social...

Diversified Consumer Services
251-1K
Founded 2013
$195M raised

Description

  • Conduct client intake, outreach, and needs assessments for individuals seeking social and health-related support.
  • Proactively screen and connect clients to appropriate resources using Unite Us platform insights and referral tools.
  • Match clients with services based on eligibility, needs, and geographic preference.
  • Monitor referrals and follow up with clients and service providers to confirm services are received and needs are resolved.
  • Build and maintain relationships with CBOs and other providers on the Unite Us platform.
  • Provide constructive feedback to network partners and help maintain accurate referral and organization data.
  • Identify referral trends, partner responsiveness issues, service gaps, and workflow barriers through Network Health Monitoring.
  • Share network observations and insights with leadership and cross-functional teams to support continuous improvement.
  • Work independently while contributing to workgroups, projects, training, and cross-department initiatives.
  • Support team KPIs, contractual obligations, and high-volume referral and call handling.

Requirements

  • Experience in a Care Coordinator, Care Navigator, case management, community health worker, social work, or related role preferred.
  • Experience navigating social services, coordinating referrals, or supporting clients with housing, transportation, health, employment, benefits, financial assistance, or related needs preferred.
  • Experience monitoring referrals, following up with service providers, and identifying service gaps or barriers.
  • Experience reviewing referral activity, partner responsiveness, network trends, or other performance indicators preferred.
  • Strong working fluency with the Unite Us platform and TalkDesk telephony tools.
  • Board-certified case manager (CCM®) certification or ability to obtain it is a plus.
  • Bilingual Spanish is a plus.
  • No specific education requirement; relevant experience and skills are prioritized.
  • Ability to pass a background check including criminal, employment, and education verification.
  • U.S.-based remote work with up to 10% travel.

Benefits

  • Target pay range of $50,000-$52,000.
  • Remote, U.S.-based work arrangement.
  • Opportunity to contribute to mission-driven work improving community care coordination.
  • Inclusive, diverse workplace with equal opportunity employment.
  • Accommodation support available for applicants with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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