Site Support & Safety Specialist

1 hour, 45 minutes ago
Full-time
Junior
Customer and Technical Support
Weekday

Weekday

Weekday helps companies hire engineers who are vouched by other software engineers, enabling passive income for engineers. They offer services like drafting outreach messages, shortlisting candidates, and conducting reference checks. Backed by Y Combin...

Construction & Engineering
11-50
Founded 2020

Description

  • Investigate suspicious behavior, user reports, and potential scams or community guideline violations.
  • Respond empathetically to user emails about account access, upgrade requests, and other inquiries.
  • Organize, prioritize, and monitor the general inbox and route complex issues to the appropriate team members.
  • Review flagged profiles, images, and messages to ensure they comply with community safety standards.
  • Enter data accurately, maintain trackers, and prepare documents in Google Workspace.
  • Generate daily or weekly operational reports for management review.
  • Collaborate with the core team on ad-hoc projects and communication coordination.
  • Recommend simple process improvements to streamline administrative operations.
  • Support users throughout their dating journey on the app and website.

Requirements

  • 1-2 years of experience in administrative support, non-voice chat support, data entry, virtual assistant, site support, operations support, or admin agent roles, ideally in a fast-paced remote setting.
  • Experience in customer support, content moderation, or inbox management is preferred, with dating sites or social networks being especially beneficial.
  • Strong written communication skills with excellent grammar and an empathetic tone.
  • Ability to handle sensitive user matters with discretion, care, and resilience.
  • High accuracy in data entry, proofreading, and schedule management.
  • Outstanding organizational and time management skills, with the ability to prioritize tasks and maintain structured digital filing systems.
  • Advanced knowledge of Google Workspace, including Gmail, Calendar, Drive, Docs, and Sheets.
  • Willingness to learn new CRM or project management tools.
  • Ability to work remotely, multitask effectively, demonstrate initiative, and operate independently.
  • Alignment with the company’s values and culture.

Interested in this position?

Apply directly on the company website

Apply Now

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