SAP SVC2 Consultant

5 hours, 21 minutes ago
Full-time
Lead
Customer and Technical Support
Weekday

Weekday

Weekday helps companies hire engineers who are vouched by other software engineers, enabling passive income for engineers. They offer services like drafting outreach messages, shortlisting candidates, and conducting reference checks. Backed by Y Combin...

Construction & Engineering
11-50
Founded 2020

Description

  • Lead client requirement gathering, solution design, system configuration, and testing activities.
  • Configure and implement SAP Sales and Service Cloud (V1/V2) solutions.
  • Collaborate with cross-functional teams on solutioning, workshops, and system design.
  • Build and support integrations between SAP C4C/SVC2 and S/4HANA or ECC systems.
  • Support utilities implementations, including Meter-to-Cash processes.
  • Configure customer service processes such as Business Master Data, Move-In/Move-Out, disconnection, and reconnection.
  • Integrate SAP IS-U modules, including Device Management, Billing, and FICA.
  • Handle service orders, notifications, and BPEM case integration scenarios.
  • Review and document functional specifications, and support system testing, QA, and end-user training.
  • Provide post-implementation support, troubleshooting, enhancements, and process improvements while mentoring junior consultants.

Requirements

  • 8+ years of experience as an SAP CRM / SVC2 Consultant.
  • Strong expertise in SAP Sales and Service Cloud configuration (V1/V2).
  • Proven experience integrating SAP C4C with S/4HANA or ECC.
  • Deep understanding of the Energy and Utilities domain, especially Meter-to-Cash processes.
  • Hands-on experience with SAP IS-U modules, including FICA, Billing, and Device Management.
  • Experience in at least one full lifecycle implementation and multiple project environments, including Implementation and AMS.
  • Knowledge of SVC2 components such as business roles, layouts, ID mapping, and code list configuration.
  • Strong analytical, problem-solving, and stakeholder management skills.
  • Ability to work in global, cross-functional environments.
  • SAP Utilities certification or Service Cloud V2 exposure is an added advantage.

Interested in this position?

Apply directly on the company website

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