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Software Quality Operations Specialist

2 months ago
United States
Full-time
Mid Level
Manual QA Tester
Quality Assurance and Testing
Generative AI LLM Machine Learning SQL
Apply Now

Waymo

Waymo is an autonomous driving technology company building the Waymo Driver and operating Waymo One, its fully autonomous ride-hailing service.

Autonomous vehicles, robotics, AI, ride-hailing / mobility tech
Founded 2009
$21600M raised
View All Jobs 13

Description

  • Partner with Engineering to design, test, and deploy machine learning and generative AI models and tools for issue discovery, triage, and quality assurance.
  • Use AI-powered insights and triage signals to identify emerging on-road issue trends, risk scenarios, and edge cases.
  • Develop and refine data-driven strategies for issue discovery and monitoring using machine learning model outputs.
  • Define and document policies, guidelines, and SOPs that integrate AI tools and insights into vendor workflows.
  • Design and implement quality control processes for human and AI-generated outputs, including meta-quality checks and vendor work validation.
  • Provide feedback to improve both human performance and model performance.
  • Act as a subject matter expert for Software Quality Operations and support adoption of AI/ML advancements across stakeholders, program leads, and vendor teams.
  • Create and update technical policies, guidelines, and SOPs for new scopes, platforms, and driving signals.
  • Identify and escalate issues with tools, provide technical requirements to engineering, and drive user testing for new tooling features.
  • Operate effectively in a fast-paced, high-stress environment while collaborating with diverse internal and external partners.

Requirements

  • BS/BA degree or 4 years of relevant work experience in AV Software Quality Operations.
  • Increased competency in supporting all phases of the machine learning development lifecycle, from data preparation and training to validation, deployment, and continuous monitoring.
  • Experience with ML testing and validation, including dataset quality assurance, bias detection, edge-case scenario testing, and performance evaluation using statistical metrics.
  • Ability to quickly learn and implement new concepts and use proprietary tools.
  • Strong understanding of driving rules and regulations.
  • Ability to work a flexible schedule, including some weekends and holidays, as needed.
  • Excellent communication and interpersonal skills.
  • Demonstrated strong execution and ability to drive outcomes (preferred).
  • Experience working with offshore teams or multiple local operations hubs (preferred).
  • Basic SQL querying (preferred).
  • Competency in LLM/transformer models or ML for robotics domain experience (preferred).
  • Self-motivated with basic skills in task planning and time management (preferred).

Benefits

  • Health, dental, vision, life, and disability insurance.
  • 401(k) retirement plan with company match.
  • 20 days of vacation per year.
  • 40 hours of sick time per year, plus discretionary sick time.
  • 28-30 weeks of maternity leave.
  • 18 weeks of baby bonding leave.
  • 13 paid holidays per year.
  • Annual bonus program and equity incentive plan, subject to eligibility requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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