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Software Quality Operations Specialist, Domain Expansion

3 months, 2 weeks ago
United States
Full-time
Mid Level
Manual QA Tester
Quality Assurance and Testing
Generative AI LLM Machine Learning SQL
Apply Now

Waymo

Waymo is an autonomous driving technology company building the Waymo Driver and operating Waymo One, its fully autonomous ride-hailing service.

Autonomous vehicles, robotics, AI, ride-hailing / mobility tech
Founded 2009
$21600M raised
View All Jobs 13

Description

  • Partner with Engineering to design, test, and deploy ML and Generative AI tools that improve issue discovery, triage efficiency, and quality assurance.
  • Use AI-powered insights and triage signals to identify emerging on-road issue trends, new risk scenarios, and edge cases.
  • Develop and refine data-driven strategies for issue discovery and monitoring using ML model outputs.
  • Define and document policies, guidelines, and SOPs that integrate AI tools into vendor workflows.
  • Design and implement quality control processes for human and AI-generated outputs, including meta-quality checks and validation of vendor work.
  • Act as a subject matter expert for Software Quality Operations and support adoption of AI/ML-driven quality processes.
  • Provide technical leadership to stakeholders, including issue escalation, requirements gathering for engineering, and user testing of new tooling features.
  • Scale workflows from 16/5 to 24/7 in coordination with external stakeholders, vendors, and internal teams.

Requirements

  • Bachelor’s degree and 4 years of relevant work experience in QC or AV Software Quality Operations.
  • Experience supporting all phases of the machine learning development lifecycle, including data preparation, training, validation, deployment, and continuous monitoring.
  • Experience with ML testing and validation, including dataset quality assurance, bias detection, edge-case scenario testing, and performance evaluation using statistical metrics.
  • Ability to quickly learn and implement new concepts and use proprietary tools.
  • Strong understanding of driving rules and regulations.
  • Proven ability to work in a fast-paced, high-stress environment while maintaining good judgment.
  • Excellent communication and interpersonal skills for collaboration across diverse teams.
  • Strong execution skills with the ability to drive outcomes.
  • Ability to communicate effectively and efficiently with cross-functional stakeholders.
  • Preferred: experience working with offshore teams or multiple local operations hubs.
  • Preferred: competency in LLM/transformer models or ML experience in the robotics domain.
  • Preferred: basic SQL querying and PLX coding experience.
  • Preferred: experience using subject matter expertise for results analysis and direct customer consultation.
  • Preferred: self-motivated with basic task planning and time management skills.
  • Preferred: experience assessing AV safety performance.

Benefits

  • Base salary range of $120,000 to $151,000 USD.
  • Eligibility for Waymo’s discretionary annual bonus program.
  • Eligibility for Waymo’s equity incentive plan.
  • Access to Waymo’s generous company benefits program, subject to eligibility requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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